The Global Association for Contact Center Best Practices & Networking

Hello there are a couple of factors which affect staffing. To quantify back office work accurately you will ne...

I’d say the breadth and depth of service has improved in the last five years. Companies are doing better...

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Call center Advanced Communications Group has moved from West Palm Beach to Boynton Beach and plans to add 200...

Apply-by-Phone Option Offers Added Convenience

Carrier earlier announced plans to close some call centers

SaskEnergy is warning its customers of a telemarketing scam occurring in various areas of the province, the Cr...

Software and Services Industry Veteran Rodger Weismann Joins the SoundBite Communications Board of Directors

Business-to-Consumer Portion of TreeHouse Customer Base Jumps Due to Integration with Salesforce Sales Cloud Opportunity Object and eCommerce Solutions VNMETR51512 – SALT LAKE CITY, Utah – May 15, 2012 – TreeHouse Interactive™ (www.treehousei.com), the technology leader in on-demand marketing automation and partner relation...

  Queuing at Gate Toll - Case Study Antrian di Pintu Tol - Studi Kasus   You may have read and aware of the accident of Gate Toll by the Minister of State Ownership Enterprise; Mr Dahlan Iskan when he saw the long queue at one of the Gate Toll in Jakarta in March 2012. (For those who never been to Jakarta - Indonesia, you can call our...

This week I experienced problems with service from a variety of suppliers and in many cases the people servicing me lacked common courtesy. I’ll share one example now - more to follow! I had booked a 6:10am flight from my home town (Thunder Bay) to Toronto Tuesday and got to the airport on time. I went through the security and arrived at the...