Managing Change The contact center environment is constantly changing, particularly with the introduction of new technology. To ensure that people embrace change and remain motivated, focus on getting them future-oriented.
Tell them what it means for the business... View This Tip
When you contact other contact centers what is your No.1 pet peeve or turnoff? We asked this very question of contact center professionals to see what still needs to be fixed in the industry.
For those of you who think Camping is setting up a tent a trip to Camping World will change your perception of Camping in the USA. Some of their centers - the 'Super Centers' sell big RV's - some which sell as much as $480,000 USD! Anyway, I am travelling a-x the Southern US in a 34 foot travel trailer and wanted to get an awning attached to my trailer. I had booked a 9am slot Friday and called them to say I would be there by 9:20am as traffic was heavy. The service desk took my trailer and t...
-small-logo.jpg){kind=logo}
