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Grace Heny

Watching all the Harlem Shake of the presenter in the confrence ... make us really laughing ...

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Raj Wadhwani

in Orlando with amazing contact center professionals at the 2013 Top Ranking Performers Conference

VHT

CCW Confrence

I am readily looking for any size of call ceter job to do.Anyone looking out to outsource can contact me.Thank you

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Industry News

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AVOXI Welcomes New COO

In a continuous effort to increase c
May 21, 2013 9:38:00 AM

Telvista Launches Virgin America Services Program

Contact Center to Handle Airline's G
May 21, 2013 9:28:00 AM

iCan Benefit Expands to Miramar

Health care reform drives Florida co
May 21, 2013 9:21:00 AM

Call Center Open for Long-term Medicaid Recipients

Phone counselors are now available t
May 21, 2013 9:17:00 AM

Comcast Cutting Manassas Call Center Jobs

Comcast is laying off 80 call center
May 21, 2013 9:14:00 AM

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Job Postings

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Customer Support Representative

Visa INc.

Industry Tips

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Speech Recognition

If you are using a speech recognition system, take note of experiences where typically users say al...

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Featured Editorial

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Dial 'S' For Scam? Phone Calls Still a Way to Steal Money

Those sudden windfalls probably aren’t actually windfalls, and that injured or arrested family member probably isn’t. Those are ongoing scams, police say.

From Rio to the World

What security managers can learn from Brazil – front line in the global cyber wars, by Cristiano Lincoln Mattos, CEO at Tempest

8 Key Factors to Consider When Choosing an Outsourcer

Since outsourcing first became popular, locations such as the Philippines and India have dominated the market with possibilities of low rates and reduced operational costs.

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