NICE SmartCenter has enabled the Lambeth Service Centre to capture accurate information to explain why customers call, how many interactions are avoidable and begin to understand the true nature of all its customer contacts.
Getting The Training Underway Now you have appointed a training company to work with you, sit down with them and make sure that everything you are looking for is built into their programmes. It’s best practice to review their materials before they start and you should make sure t... View This Tip
How can a company go about ensuring that a Workforce Optimization Solution will have the intended ROI? The question was raised before industry professionals, and the advice they offered is worth considering before investing in such technology.
The experts all claim that the economic crisis is nearing its end, but is it really? How will the contact center industry move forward as the business community begins to rebuild? Paul Kavanagh, Managing Director of Sportingbet, answers these questions in this exclusive interview.
By giving employees the proper tools to stay safe and healthy, organizations will be able to protect themselves from some of the negative affects of a potential H1N1 outbreak.
Speech technology is opening up a whole new generation of solutions for contact centers and the customers they serve. In this exclusive interview D. Daniel Ziv, VP Customer Interaction Analysts at Verint, discusses what we can expect from Speech technology.
NICE SmartCenter has enabled the Lambeth Service Centre to capture accurate information to explain why customers call, how many interactions are avoidable and begin to understand the true nature of all its customer contacts.
2010 Top Ranking Performers
The 5th Annual Awards are NOW OPEN! You are invited to enter into the competition that takes your business and opportunities to a new level!
Make 2010 your golden year - your award winning year with the 5th annual Top Performers in the Contact Center Industry Awards.
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