The Global Association for Contact Center Best Practices & Networking

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You said, "What is your personal view on using home/remote agents/reps? One of the most versatile solutions to...

Do you believe that  attrition begets more  attrition? When employees see their colle...

Contact Solutions Acquires Adaptive Audio, and Dan O'Sullivan joins company as principal technologist.

SalesPortal, a cloud-based technology that builds marketing partnerships for enterprise contact centers, today...

David "Doc" Stephens is named Vice President of Sales at GCS.

ABS agents working from its U.S.-based Service Center will serve as the single point of contact for all incomi...

Klardie brings more than 20 years of experience specializing in both project and program management of custome...

Business-to-Consumer Portion of TreeHouse Customer Base Jumps Due to Integration with Salesforce Sales Cloud Opportunity Object and eCommerce Solutions VNMETR51512 – SALT LAKE CITY, Utah – May 15, 2012 – TreeHouse Interactive™ (www.treehousei.com), the technology leader in on-demand marketing automation and partner relation...

  Queuing at Gate Toll - Case Study Antrian di Pintu Tol - Studi Kasus   You may have read and aware of the accident of Gate Toll by the Minister of State Ownership Enterprise; Mr Dahlan Iskan when he saw the long queue at one of the Gate Toll in Jakarta in March 2012. (For those who never been to Jakarta - Indonesia, you can call our...

This week I experienced problems with service from a variety of suppliers and in many cases the people servicing me lacked common courtesy. I’ll share one example now - more to follow! I had booked a 6:10am flight from my home town (Thunder Bay) to Toronto Tuesday and got to the airport on time. I went through the security and arrived at the...