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Does real-time emotion detection really helpful?

LOOKING FOR INTERESTED CALL CENTER FOR OUTBOUND CAMPAIGNS AND DOMESTIC BANKING CAMPAIGNS NON VOICE LIMITED SEATS MORE THEN 15+ OUTBOUND CAMPAIGNS DIRE...
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Raj Wadhwani

On my way to Orlando to set up the 2013 Americas Best Practice conference

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Jesus Rubio

La Administración del Call Center por Métricas

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Optum Introduces New Partnership with HealthEdge

Technology-enabled outsourcing servi
May 17, 2013 8:54:00 AM

SafeData by IntraNext Systems Receives PCI Certification

IntraNext Systems announces that its
May 17, 2013 8:47:00 AM

1Call Introduces Care Calls Scripts to Help Healthcare Organizations

Having fewer patients readmitted hel
May 17, 2013 8:44:00 AM

Genesys Launches New Proactive Engagement Solution

Solution proactively engages web vis
May 17, 2013 8:35:00 AM

Starwood Hotels and Resorts Plans to Open Wichita Call Center

A hotel and resort company has annou
May 17, 2013 8:31:00 AM

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Industry Tips

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Auto Attendant Options

When you use an auto attendant to screen or route calls, best practice is to announce the option the...

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Featured Editorial

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From Rio to the World

What security managers can learn from Brazil – front line in the global cyber wars, by Cristiano Lincoln Mattos, CEO at Tempest

8 Key Factors to Consider When Choosing an Outsourcer

Since outsourcing first became popular, locations such as the Philippines and India have dominated the market with possibilities of low rates and reduced operational costs.

Million Telemarketing Calls a Day: ACMA

New research by the Australian Communications and Media Authority (ACMA) suggests that more than a million telemarketing calls are made to Australians every day.

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