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Grace Heny
Watching all the Harlem Shake of the presenter in the confrence ... make us really laughing ...
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Raj Wadhwani
in Orlando with amazing contact center professionals at the 2013 Top Ranking Performers Conference
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Ngozi Ogbonna
I am readily looking for any size of call ceter job to do.Anyone looking out to outsource can contact me.Thank you
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Industry News

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Fusion Technology Solutions Launches Complete Care Program
Business Owners Get Worry-Free Netwo
May 23, 2013 10:30:00 AM
Telarus Lands inContact Distribution Deal
Companies renew partnership with new
May 23, 2013 10:27:00 AM
Call Center Job Interviews to Begin Next Week
WS Live will start job interviews in
May 23, 2013 10:26:00 AM
Dartmouth Call Centre to Hire 100 Full-time Workers
A Dartmouth call centre says it will
May 23, 2013 10:25:00 AM
SoundBite Communications Sold to Genesys
SoundBite Communications (Nasdaq:SDB
May 23, 2013 10:23:00 AM
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Industry Tips

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Vendors/Suppliers
In this fast moving, dynamic industry, it is sometimes difficult to keep abreast of what is happenin...
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Featured Editorial
UK Businesses Lose MoneyThrough Poor Customer Experience
According to the survey from NewVoiceMedia, half of UK consumers are taking their business elsewhere as a result of inadequate service
Dial 'S' For Scam? Phone Calls Still a Way to Steal Money
Those sudden windfalls probably aren’t actually windfalls, and that injured or arrested family member probably isn’t. Those are ongoing scams, police say.
From Rio to the World
What security managers can learn from Brazil – front line in the global cyber wars, by Cristiano Lincoln Mattos, CEO at Tempest
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Industry Blogs

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Grace Heny - Seminar on Government Call Center
Second Book of Grace Heny: Government Call Center to be finalized
Yesterday May 15th 2013, Telkom I...
Gerry Brown - We know who you are - But do you know where I am?
Big Data hit the headlines in a front page article in the Sunday Times this weekend that suggested t...
Raj Wadhwani - Winners of this months competition announced!
We had lots of entries and almost everyone commented on the excellent lineup and great topics - it r...
Gerry Brown - Many are called, but few are chosen (to speak to agents)
The recent fine from OFCOM for making a bucket load of “silent calls”, levied against UK...
Grace Heny - Call Center Handbook on the shelf
It is really a unique happiness to see my book 'Call Center' display on the bookshelf of other call ...
Drishti Soft - Advantages of using Speech Analytics
Contact centers and enterprises, in their quest to improve and enhance customer satisfaction have co...
Showing 1 - 7 of 865 items

Members Online
Aqeel Jatoi MCR Pvt. Ltd Franchisee of PizzaHut in Pakistan
Tyler Zawacki contactcenterworld.com
Zeineb Kadri Connecting Business Services
Oleg Chornobryvtsev Adelina Holding LLC
Lajaun Case Staples
Michael DeSalles Frost & Sullivan
Yuka Terauchi SOFTBANK TELECOM Corp.
Kevin Hill Symon Dacon Ltd
Teresa Jose Altitude Software
Jim Dietrich Microsoft
Bridgett Oldman Optus Inc
Chyntia Arthaviena Bank Mandiri
John Ruby GCOM (Global Communications Network Systems)
Irfaan Khan ABSA Bank
Karthik Raja Sivacoumar Tata Communications Ltd
Chinagozi Daniel PalmNet Consult Ltd
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