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Grace Heny
What a week in Orlando - surely will come back to meet all the ContactCenter pro
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Hui Wu-Curtis
Thank you Raj, team and the Americas for a fantastic week in Orlando. It is my first time at this event and found it incredibly valuable for both best...
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Raj Wadhwani
Thanks for your kind words - you too are one of those amazing people!
Grace Heny
Watching all the Harlem Shake of the presenter in the confrence ... make us really laughing ...
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Raj Wadhwani
in Orlando with amazing contact center professionals at the 2013 Top Ranking Performers Conference
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Industry News

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Fusion Technology Solutions Launches Complete Care Program
Business Owners Get Worry-Free Netwo
May 23, 2013 10:30:00 AM
Telarus Lands inContact Distribution Deal
Companies renew partnership with new
May 23, 2013 10:27:00 AM
Call Center Job Interviews to Begin Next Week
WS Live will start job interviews in
May 23, 2013 10:26:00 AM
Dartmouth Call Centre to Hire 100 Full-time Workers
A Dartmouth call centre says it will
May 23, 2013 10:25:00 AM
SoundBite Communications Sold to Genesys
SoundBite Communications (Nasdaq:SDB
May 23, 2013 10:23:00 AM
Showing 1 - 5 of 5530 items

Industry Tips

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Readiness For Action!
Ever wonder what campaign is going to hit you today? Believe it or not, there are still far too many...
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Featured Editorial
UK Businesses Lose MoneyThrough Poor Customer Experience
According to the survey from NewVoiceMedia, half of UK consumers are taking their business elsewhere as a result of inadequate service
Dial 'S' For Scam? Phone Calls Still a Way to Steal Money
Those sudden windfalls probably aren’t actually windfalls, and that injured or arrested family member probably isn’t. Those are ongoing scams, police say.
From Rio to the World
What security managers can learn from Brazil – front line in the global cyber wars, by Cristiano Lincoln Mattos, CEO at Tempest
Showing 1 - 3 of 985 items

Industry Blogs

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Grace Heny - Seminar on Government Call Center
Second Book of Grace Heny: Government Call Center to be finalized
Yesterday May 15th 2013, Telkom I...
Gerry Brown - We know who you are - But do you know where I am?
Big Data hit the headlines in a front page article in the Sunday Times this weekend that suggested t...
Raj Wadhwani - Winners of this months competition announced!
We had lots of entries and almost everyone commented on the excellent lineup and great topics - it r...
Gerry Brown - Many are called, but few are chosen (to speak to agents)
The recent fine from OFCOM for making a bucket load of “silent calls”, levied against UK...
Grace Heny - Call Center Handbook on the shelf
It is really a unique happiness to see my book 'Call Center' display on the bookshelf of other call ...
Drishti Soft - Advantages of using Speech Analytics
Contact centers and enterprises, in their quest to improve and enhance customer satisfaction have co...
Showing 1 - 7 of 865 items

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Sonal Patel Ubiquity Global Services
Chyntia Arthaviena Bank Mandiri
Hiromitsu Nakajima SOFTBANK TELECOM Corp.
Raj Wadhwani ContactCenterWorld.com
Zeineb Kadri Connecting Business Services
Jim Dietrich Microsoft
Ernesto Romasanta Open Access BPO
Tyler Zawacki contactcenterworld.com
Gregory PetitBon Blue Cross Blue Shield of Rhode Island
Adam Hachey Aditya Birla Minacs Canada
Abdullah Bawazir ABDUL LATIF JAMEEL
Grace Heny Contact Center Indonesia
Richard Needham Plow and Hearth
John Ruby GCOM (Global Communications Network Systems)
Frank Weber The Results Companies
Ludy Reyna Rail Europe
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