1. What are the key things to look for when recruiting contact center people?

2. What trends have you seen in the way contact center people are recruited and do you believe the process is getting better or worse?

3. What 3 tips would you give a contact center manager who is looking to recruit for a new contact center they are building?

4. Some would argue that in a world dominated by constant upheaval and with a transient workforce it is virtually impossible for an employer to get some of the things they want like loyalty and commitment from their staff – what is your view?

5. What has been your worst customer service experience in recent months and how does it make you feel about the customer service we get these days?

6. How effective are assessment tools and what business benefits do they offer?

7. What do you like about ContactCenterWorld.com and the way we support the industry?