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| Jeff discusses recruitment; including various trends seen in the way contact center people are recruited, as well as, the processes currently being used. | |
1.What are the key things to look for when recruiting contact center people? | | | Click here | | |
2.What trends have you seen in the way contact center people are recruited and do you believe the process is getting better or worse? | | | Click here | | |
3.What 3 tips would you give a contact center manager who is looking to recruit for a new contact center they are building? | | | Click here | | |
4.Some would argue that in a world dominated by constant upheaval and with a transient workforce it is virtually impossible for an employer to get some of the things they want like loyalty and commitment from their staff – what is your view? | | | Click here | | |
5.What has been your worst customer service experience in recent months and how does it make you feel about the customer service we get these days? | | | Click here | | |
6.How effective are assessment tools and what business benefits do they offer? | | | Click here | | |
7.What do you like about ContactCenterWorld.com and the way we support the industry? | | | Click here |
Date Published: Thursday, October 28, 2004 |
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|  Location : ACCE 2004
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