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The following ranking is based on data provided by the respective companies and has been verified by one of their executives. ContactCenterWorld.com has produced these rankings based on this data, and are not responsible for any inaccuracies or omissions.
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Inbound Outsourcers By Email Volume |
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Rank |
Company |
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1 |
Telerx
(Horsham, PA, USA)2 |
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2 |
The Connection
(Burnsville, MN, USA)1 |
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3 |
PCCW Teleservices
(Hong Kong, China) |
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4 |
Cyber City Teleservices
(Clark, Phillipines) |
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5 |
ACS
(Dallas, TX, USA) |
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6 |
American Customer Care
(Bristol, CT, USA) |
|
7 |
Telus
(Singapore) |
|
8 |
Telvista
(Dallas, TX, USA) |
|
9 |
Etelecare
(Quezon City, Phillipines) |
|
10 |
L-3 Microdyne
(Torrance, CA, USA) |
|
11 |
NIIT SmartServe
(Gurgaon, India)3 |
|
12 |
Inktel Direct
(Miami Lakes, FL, USA) |
Note:
1 -
Top Outsourcer in the large-size category (greater than 1000 agents)
2 - Top
Outsourcer in the mid-size category (250 - 999 agents)
3 - Top
Outsourcer in the small-size category (less than 249 agents)
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Inbound Outsourcers By Web Chat Volume |
|
Rank |
Company |
|
1 |
Etelecare
(Quezon City, Phillipines)1 |
|
2 |
Telus
(Singapore) |
|
3 |
ACS
(Dallas, TX, USA) |
|
4 |
Telvista
(Dallas, TX, USA) |
|
5 |
The Connection
(Burnsville, MN, USA) |
|
6 |
Inktel Direct
(Miami Lakes, FL, USA)3 |
Note:
1
- Top Outsourcer in the large-size category (greater than 1000 agents)
3 - Top Outsourcer in the small-size category (less than 249
agents)
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Inbound Outsourcers By Automated Call Handling |
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Rank |
Company |
|
1 |
PCCW Teleservices
(Hong Kong, China)1 |
|
2 |
ACS
(Dallas, TX, USA) |
|
3 |
Telvista
(Dallas, TX, USA) |
|
4 |
Telerx
(Horsham, PA, USA)2 |
|
5 |
American Customer Care
(Bristol, CT, USA) |
|
6 |
Cyber City Teleservices
(Clark, Phillipines) |
|
7 |
OKS Ameridial
(N. Canton, OH, USA) |
|
8 |
NIIT SmartServe
(Gurgaon, India)3 |
|
9 |
Etelecare
(Quezon City, Phillipines) |
|
10 |
Inktel Direct
(Miami Lakes, FL, USA) |
|
11 |
Influent
(Dublin, OH, USA) |
Note:
1
- Top Outsourcer in the large-size category (greater than 1000 agents)
2
- Top Outsourcer in the mid-size category (250 - 999 agents)
3
- Top Outsourcer in the small-size category (less than 249 agents)
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| | Date Published:
Tuesday, January 15, 2008 |
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