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2007 Outsourcer Rankings - Outbound Outsourcers by # of Agents

The following ranking is based on data provided by the respective companies and has been verified by one of their executives. ContactCenterWorld.com has produced these rankings based on this data, and are not responsible for any inaccuracies or omissions.
 

Outbound Outsourcers By # of Agents
Rank Company Top Client Industry Sectors
1

TRG Customer Solutions
(Washington, DC, USA)

  • Telecommunications/Utilities/Fuel

  • Transportation/Travel

  • Insurance

  • Banking/Finance
2

Influent
(Dublin, OH, USA)

  • Banking/Finance

  • Insurance
3

Etelecare
(Quezon City, Phillipines)

  • Telecommunications/Utilities/Fuel

  • Healthcare/Pharmaceutical

  • Banking/Finance
4

Teleservices Direct
(Indianapolis, IN, USA)

  • Banking/Finance

  • Consumer Products,

  • Government
5

PCCW Teleservices
(Hong Kong, China)

  • Insurance

  • Banking/Finance

  • Telecommunications/Utilities/Fuel
6

OKS Ameridial
(N. Canton, OH, USA)

  • Religious/Non-profit

  • Healthcare/Pharmaceutical

  • Government
7

The Connection
(Burnsville, MN, USA)

  • Telecommunications/Utilities/Fuel

  • Retail/Catalog/Media

  • Healthcare/Pharmaceutical

  • Consumer Products

  • Banking/Finance
8

Telus
(Singapore)

  • Information Technology

  • Consumer Products
9

Telvista
(Dallas, TX, USA)

  • Telecommunications/Utilities/Fuel
10

NIIT SmartServe
(Gurgaon, India)

  • Telecommunications/Utilities/Fuel

  • Retail/Catalog/Media
11

Inktel Direct
(Miami Lakes, FL, USA)

  • Telecommunications/Utilities/Fuel

  • Transportation/Travel

  • Retail/Catalog/Media

  • Religious/Non-profit
12

L-3 Microdyne
(Torrance, CA, USA)

  • Information Technology

  • Consumer Products

 

Date Published: Tuesday, January 15, 2008
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