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The following ranking is based on data provided by the respective companies and has been verified by one of their executives. ContactCenterWorld.com has produced these rankings based on this data, and are not responsible for any inaccuracies or omissions.
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Outbound Outsourcers By Email Marketing |
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Rank |
Company |
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1 |
TRG Customer Solutions
(Washington, DC, USA)1 |
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2 |
American Customer Care
(Bristol, CT, USA) |
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3 |
L-3 Microdyne
(Torrance, CA, USA)3 |
Note:
1
- Top Outsourcer in the large-size category (greater than 1000 agents)
3
- Top Outsourcer in the small-size category (less than 249 agents)
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Outbound Outsourcers By Automated Outbound
Message Volume |
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Rank |
Company |
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1 |
OKS Ameridial
(N. Canton, OH, USA)2 |
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2 |
TRG Customer Solutions
(Washington, DC, USA)1 |
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3 |
Inktel Direct
(Miami Lakes, FL, USA) |
Note:
1
- Top Outsourcer in the large-size category (greater than 1000 agents)
2
- Top Outsourcer in the mid-size category (250 - 999 agents)
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Outbound Outsourcers By SMS Volume |
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Rank |
Company |
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1 |
PCCW Teleservices
(Hong Kong, China)1 |
Note:
1
- Top Outsourcer in the large-size category (greater than 1000 agents)
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| | Date Published:
Tuesday, January 15, 2008 |
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