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Hui Wu-Curtis
Thank you Raj, team and the Americas for a fantastic week in Orlando. It is my first time at this event and found it incredibly valuable for both best...
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Grace Heny
Watching all the Harlem Shake of the presenter in the confrence ... make us really laughing ...
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Raj Wadhwani
in Orlando with amazing contact center professionals at the 2013 Top Ranking Performers Conference
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Industry News

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Police Crisis as Call Centre 'Grossly Understaffed'
Emergency calls for police help in t
May 23, 2013 10:16:00 AM
More Jobs At Risk as Fairfax Continues to Restructure
Fairfax Media is preparing to cut co
May 23, 2013 10:14:00 AM
NewVoiceMedia Expands Presence in APAC with Key Appointment
Brett Waters joins with over 20 year
May 21, 2013 10:04:00 AM
Prime Minister Spruiks New Call Centre
Hobart's reputation as a call centre
May 20, 2013 8:46:00 AM
Police Phone Number a Failure Claims Union
The new police phone number has been
May 17, 2013 9:07:00 AM
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Industry Tips

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Readiness For Action!
Ever wonder what campaign is going to hit you today? Believe it or not, there are still far too many...
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Featured Editorial
UK Businesses Lose MoneyThrough Poor Customer Experience
According to the survey from NewVoiceMedia, half of UK consumers are taking their business elsewhere as a result of inadequate service
Dial 'S' For Scam? Phone Calls Still a Way to Steal Money
Those sudden windfalls probably aren’t actually windfalls, and that injured or arrested family member probably isn’t. Those are ongoing scams, police say.
From Rio to the World
What security managers can learn from Brazil – front line in the global cyber wars, by Cristiano Lincoln Mattos, CEO at Tempest
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Industry Blogs

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Grace Heny - Seminar on Government Call Center
Second Book of Grace Heny: Government Call Center to be finalized
Yesterday May 15th 2013, Telkom I...
Gerry Brown - We know who you are - But do you know where I am?
Big Data hit the headlines in a front page article in the Sunday Times this weekend that suggested t...
Raj Wadhwani - Winners of this months competition announced!
We had lots of entries and almost everyone commented on the excellent lineup and great topics - it r...
Gerry Brown - Many are called, but few are chosen (to speak to agents)
The recent fine from OFCOM for making a bucket load of “silent calls”, levied against UK...
Grace Heny - Call Center Handbook on the shelf
It is really a unique happiness to see my book 'Call Center' display on the bookshelf of other call ...
Drishti Soft - Advantages of using Speech Analytics
Contact centers and enterprises, in their quest to improve and enhance customer satisfaction have co...
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