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Raj Wadhwani

in Orlando with amazing contact center professionals at the 2013 Top Ranking Performers Conference

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Ngozi Ogbonna

I am readily looking for any size of call ceter job to do.Anyone looking out to outsource can contact me.Thank you

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Oksana Iashchuk

Does real-time emotion detection really helpful?

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Kumar Sheth

LOOKING FOR INTERESTED CALL CENTER FOR OUTBOUND CAMPAIGNS AND DOMESTIC BANKING CAMPAIGNS NON VOICE LIMITED SEATS MORE THEN 15+ OUTBOUND CAMPAIGNS DIRE...
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Ngozi Ogbonna

I am very interested to work with you. Let us discuss this properly when you can.Thank you

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Industry News

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International

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Innovation Award Winners Experian® Drive Business Change and Customer Retention with Speech Analytics

Industry award winners Experian iden
May 20, 2013 9:32:00 AM

NKD Learning Wins Christie’s Lot

Christie’s art business, has selecte
May 20, 2013 9:31:00 AM

City Council to Decide on Forgivable Loan

A forgivable loan for a call center
May 20, 2013 9:26:00 AM

NCR and NACR Sign Master Services Agreement

Agreement will help companies expand
May 20, 2013 9:09:00 AM

Kohl’s Outsources Contact Center to the Cloud

Menomonee Falls-based Kohl's Departm
May 20, 2013 9:03:00 AM

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Job Postings

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International

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Customer Support Representative

Visa INc.

Supervisors/ Team Managers (Call Centre) Full and Part-ti

Douglas Jackson

Digital Solutions Leader (Contact Centre)

Douglas Jackson

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Industry Tips

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Speech Recognition

If you are using a speech recognition system, take note of experiences where typically users say al...

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Featured Editorial

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Dial 'S' For Scam? Phone Calls Still a Way to Steal Money

Those sudden windfalls probably aren’t actually windfalls, and that injured or arrested family member probably isn’t. Those are ongoing scams, police say.

From Rio to the World

What security managers can learn from Brazil – front line in the global cyber wars, by Cristiano Lincoln Mattos, CEO at Tempest

8 Key Factors to Consider When Choosing an Outsourcer

Since outsourcing first became popular, locations such as the Philippines and India have dominated the market with possibilities of low rates and reduced operational costs.

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