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Ngozi Ogbonna
I am readily looking for any size of call ceter job to do.Anyone looking out to outsource can contact me.Thank you
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Oksana Iashchuk
Does real-time emotion detection really helpful?
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Kumar Sheth
LOOKING FOR INTERESTED CALL CENTER FOR OUTBOUND CAMPAIGNS AND DOMESTIC BANKING CAMPAIGNS NON VOICE LIMITED SEATS MORE THEN 15+ OUTBOUND CAMPAIGNS DIRE...
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Ngozi Ogbonna
I am very interested to work with you. Let us discuss this properly when you can.Thank you
Raj Wadhwani
On my way to Orlando to set up the 2013 Americas Best Practice conference
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Industry News

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India's Spanco Inaugurates Call Centre in Nigeria
Indian technology infrastructure fir
May 17, 2013 7:51:00 AM
Call 937 for Health Emergencies
Minister of Health Dr. Abdullah Al-R
May 15, 2013 9:32:00 AM
Interactive Intelligence Partners with FutureTech in Kuwait and Iraq
Interactive Intelligence Group Inc.
May 14, 2013 9:39:00 AM
Global ICT Firm to Acquire Kenya Internet Firm
Global Information and Communication
May 10, 2013 10:59:00 AM
SABB Wins Best Call Center and Best Corporate Customer Service Awards
The Saudi British Bank (SABB) was de
May 8, 2013 11:07:00 AM
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Industry Tips

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Offer Voice As Well As Touch Tone (Part 2)
Following on from the last tip featuring IVR, here’s another suggestion to help callers if they acce...
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Featured Editorial
From Rio to the World
What security managers can learn from Brazil – front line in the global cyber wars, by Cristiano Lincoln Mattos, CEO at Tempest
8 Key Factors to Consider When Choosing an Outsourcer
Since outsourcing first became popular, locations such as the Philippines and India have dominated the market with possibilities of low rates and reduced operational costs.
Citizens Advice Urges Cold Calling Ban after Ofcom Study
Regulator launches investigation after its figures reveal eight in 10 households regularly receive unsolicited nuisance calls
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Industry Blogs

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Grace Heny - Seminar on Government Call Center
Second Book of Grace Heny: Government Call Center to be finalized
Yesterday May 15th 2013, Telkom I...
Gerry Brown - We know who you are - But do you know where I am?
Big Data hit the headlines in a front page article in the Sunday Times this weekend that suggested t...
Raj Wadhwani - Winners of this months competition announced!
We had lots of entries and almost everyone commented on the excellent lineup and great topics - it r...
Gerry Brown - Many are called, but few are chosen (to speak to agents)
The recent fine from OFCOM for making a bucket load of “silent calls”, levied against UK...
Grace Heny - Call Center Handbook on the shelf
It is really a unique happiness to see my book 'Call Center' display on the bookshelf of other call ...
Drishti Soft - Advantages of using Speech Analytics
Contact centers and enterprises, in their quest to improve and enhance customer satisfaction have co...
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