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Tony Porter

PSS growth has led to the need for further Genesys resources http://www.psshelp.com/genesys-consultant-contact-center/

Check out this amazing lineup of top contact centers presenting in Vienna next month: Come and join us! http://www.contactcenterworld.com/view/contact...
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Raj Wadhwani

Looking forward to EMEA Conference - tickets still available - find out more http://www.contactcenterworld.com/conferences/?confarea=EMEA

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Raj Wadhwani

Congrats to BOQ Australia on their Asia Pacific Award http://www.contactcenterworld.com/view/contact-center-news/bank-of-queensland-limited-call-centr...
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Industry News

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Telecoms Have Hang-up Over Call Center Bill

Penalties for moving call centers fr
June 17, 2013 9:30:00 AM

Carenet Appoints Jane Binzak and Brett Eickenberg

Carenet Healthcare Services, a provi
June 17, 2013 9:22:00 AM

Telinta Streamlines Deployments of Grandstream IP Phones

Telinta’s auto-provisioning profiles
June 17, 2013 9:01:00 AM

Kohl's Will Open 300-employee Call Center in Dallas

Kohl's Corp. will open a 300-employe
June 17, 2013 8:50:00 AM

Starwood Hotels & Resorts Happy with Wichita Applicant Pool

The Wichita site will be Starwood Ho
June 17, 2013 8:47:00 AM

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Job Postings

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Senior Business Leader Global Client Support Services

Visa Inc.

Contact Center Phone Representative

InfoQuest

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InfoQuest

Industry Tips

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Auto Pilot Mode

Make sure your agents check they are able to deal with a call before taking down too much informatio...

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Featured Editorial

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Contact Center World Awards APAC 2013 Winners

Singapore June 7th 2013 – at the APAC ContactCenterWorld Top Ranking Performers in the Contact Center World annual awards gala dinner 200 attendees representing the best contact centers in the entre Asia Pacific region celebrated the announcement of ...

Woman Dials 999 To Ask Police to Check Her Plug Sockets

New statistics reveal calls to the police force have shot up by 40 per cent at peak times in the past four weeks, the majority of which were “non-urgent” or “inappropriate”.