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Hui Wu-Curtis
Thank you Raj, team and the Americas for a fantastic week in Orlando. It is my first time at this event and found it incredibly valuable for both best...
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Grace Heny
Watching all the Harlem Shake of the presenter in the confrence ... make us really laughing ...
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Raj Wadhwani
in Orlando with amazing contact center professionals at the 2013 Top Ranking Performers Conference
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Industry News

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Government Providing Funds to Expand ICT Space
Minister of Science, Technology, Ene
May 14, 2013 10:14:00 AM
CGS Opens New Office in Chile
CGS announces the opening of a new o
April 24, 2013 9:38:00 AM
Stream Global Services Opening New Call Center in Honduras
Stream offers exciting career opport
April 19, 2013 9:26:00 AM
ALORICA’s Call Center Creates 1,000 Jobs
President Danilo Medina on Thursday
April 18, 2013 8:29:00 AM
Edelweiss Air moves Call Centre Services to Mindpearl Cape Town
In a move seen as increasing group s
April 8, 2013 12:00:00 AM
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Industry Tips

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Readiness For Action!
Ever wonder what campaign is going to hit you today? Believe it or not, there are still far too many...
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Featured Editorial
UK Businesses Lose MoneyThrough Poor Customer Experience
According to the survey from NewVoiceMedia, half of UK consumers are taking their business elsewhere as a result of inadequate service
Dial 'S' For Scam? Phone Calls Still a Way to Steal Money
Those sudden windfalls probably aren’t actually windfalls, and that injured or arrested family member probably isn’t. Those are ongoing scams, police say.
From Rio to the World
What security managers can learn from Brazil – front line in the global cyber wars, by Cristiano Lincoln Mattos, CEO at Tempest
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Industry Blogs

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Grace Heny - Seminar on Government Call Center
Second Book of Grace Heny: Government Call Center to be finalized
Yesterday May 15th 2013, Telkom I...
Gerry Brown - We know who you are - But do you know where I am?
Big Data hit the headlines in a front page article in the Sunday Times this weekend that suggested t...
Raj Wadhwani - Winners of this months competition announced!
We had lots of entries and almost everyone commented on the excellent lineup and great topics - it r...
Gerry Brown - Many are called, but few are chosen (to speak to agents)
The recent fine from OFCOM for making a bucket load of “silent calls”, levied against UK...
Grace Heny - Call Center Handbook on the shelf
It is really a unique happiness to see my book 'Call Center' display on the bookshelf of other call ...
Drishti Soft - Advantages of using Speech Analytics
Contact centers and enterprises, in their quest to improve and enhance customer satisfaction have co...
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Hikari Koike SOFTBANK TELECOM Corp.
Shanitha Hanuman Clientele Life
Teresa Jose Altitude Software
Carlos Taveira Altitude Software
Yulianti Charlina Bank Negara Indonesia
Takashi Hasegawa SOFTBANK TELECOM Corp.
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