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Grace Heny
Watching all the Harlem Shake of the presenter in the confrence ... make us really laughing ...
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Raj Wadhwani
in Orlando with amazing contact center professionals at the 2013 Top Ranking Performers Conference
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Gregory PetitBon
CCW Confrence
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Ngozi Ogbonna
I am readily looking for any size of call ceter job to do.Anyone looking out to outsource can contact me.Thank you
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Industry News

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MigSolv Partners With Next Connex
Europe’s independent Computer Room a
May 21, 2013 10:05:00 AM
Yorkshire Building Society Selects Sabio Managed Service Agreement
Sabio assumes responsibility for end
May 21, 2013 10:05:00 AM
RAC Goes Live with SSP Select Contact Centre
The RAC, a motoring organisation in
May 21, 2013 8:41:00 AM
FCS Global Provides UC System to Suicide Prevention Charity Console
FCS Global, the Irish-owned worldwid
May 21, 2013 8:32:00 AM
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Industry Tips

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Speech Recognition
If you are using a speech recognition system, take note of experiences where typically users say al...
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Featured Editorial
Dial 'S' For Scam? Phone Calls Still a Way to Steal Money
Those sudden windfalls probably aren’t actually windfalls, and that injured or arrested family member probably isn’t. Those are ongoing scams, police say.
From Rio to the World
What security managers can learn from Brazil – front line in the global cyber wars, by Cristiano Lincoln Mattos, CEO at Tempest
8 Key Factors to Consider When Choosing an Outsourcer
Since outsourcing first became popular, locations such as the Philippines and India have dominated the market with possibilities of low rates and reduced operational costs.
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Industry Blogs

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Grace Heny - Seminar on Government Call Center
Second Book of Grace Heny: Government Call Center to be finalized
Yesterday May 15th 2013, Telkom I...
Gerry Brown - We know who you are - But do you know where I am?
Big Data hit the headlines in a front page article in the Sunday Times this weekend that suggested t...
Raj Wadhwani - Winners of this months competition announced!
We had lots of entries and almost everyone commented on the excellent lineup and great topics - it r...
Gerry Brown - Many are called, but few are chosen (to speak to agents)
The recent fine from OFCOM for making a bucket load of “silent calls”, levied against UK...
Grace Heny - Call Center Handbook on the shelf
It is really a unique happiness to see my book 'Call Center' display on the bookshelf of other call ...
Drishti Soft - Advantages of using Speech Analytics
Contact centers and enterprises, in their quest to improve and enhance customer satisfaction have co...
Showing 1 - 7 of 865 items

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