ContactCenterWorld: World Awards

	2008 - \| Americas \| APAC \| EMEA \| World
	2007 - \| Americas \| APAC \| EMEA \| World
	2006 - \| Americas \| APAC \| EMEA \| World


Best Contact Center Agent - Customer Service
Gold Medal Winner: Kylee Johnson

Best Contact Center Agent - Sales
Gold Medal Winner: Edwin Law	Silver Medal Winner: Jeff Gapps

Best Contact Center Leader
Gold Medal Winner: May Kwan	Silver Medal Winner: Steve McKenzie
Bronze Medal Winner: Passorn Thanyasiri
Runners Up: Chris Moriarty of Strike Force Sales Chaiyapat Puangchompu of Standard Chartered Bank

Best Contact Center Trainer
Gold Medal Winner: Sonia Georgievska	Silver Medal Winner: Oh Nitan
Bronze Medal Winner: Renate Siefert

Best in Customer Service
Gold Medal Presenter: James Kang	Silver Medal Presenter: Nitaya Phithaksphongs
Bronze Medal Presenter: Steve McKenzie
Runner Up: Kylie Johnson of Datacom

Best Community Spirit
Gold Medal Presenter: Jim Down and Mitchele Villanueva	Silver Medal Presenter: Dr. Wali Niaz Mughni

Best Supervisor
Gold Medal Winner: Wang Teck Heng	Silver Medal Winner: Evan Donnelly
Bronze Medal Winner: Darren Cox
Runner Up: Areerat Chobtham of Standard Chartered Bank

Best Contact Center (Under 50 Agents)
Gold Medal Presenter: Takahiro Shiina	Silver Medal Presenter: Darawan Rattana Amornchai
Bronze Medal Presenter: Steve McKenzie
Runner Up: Ciaran McGuigan of Strike Force Sales

Best Contact Center (51 - 249 Agents)
Gold Medal Presenter: May Kwan	Silver Medal Presenter: Kylie MacKenzie
Bronze Medal Presenter: Ben Oxford
Runners Up: PT Bank Mandiri ANZ NTT Solco

Best Contact Center (250+ Agents)
Gold Medal Presenter: Antoine Casgraine	Silver Medal Presenter: Sandeep Aggarwal
Bronze Medal Presenter: Yuichi Ikusawa
Runner Up: China Telecom Datacom
NON-PRESENTING GOLD MEDAL WINNERS
Best Outbound Campaign

Runners Up: Standard Chartered Bank Ensign Communique

Best Outsourcing Partnership
& Optus
Runners Up: Strike Force Sales & Sherlock Group Ensign Communique & Systec Systems True Touch & NOK Airline

Best Support Professional - Workforce Planning
Syed Atif Ali of
Runner Up: Mogan Babu of Shell

Best Support Professional - IT
Yin Yuan of
Runners Up: Imran Khan of Ensign Communique Alson Yeo King Hong of NTUC Income

Best Support Professional - Human Resource
Angela Tsui of
Runners Up: Aminarti Widiati of PT Bank Mandiri Abdur Rehman Baig of Ensign Communique

Best Technology Innovation - Vendor Solution

Runner Up: HEP

Best Technology Innovation - Internal Solution

Runners Up: Australian Taxation Office Intelenet

Best Recruitment Campaign

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