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2008 - | Americas | APAC | EMEA | World |
| 2007 - | Americas | APAC | EMEA | World | |
| 2006 - | Americas | APAC | EMEA | World |
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| Best Contact Center Agent | |
  Gold Medal Winner: Linda Walsh  |
  Silver Medal Winner: Chelsey-Marie Arnold  |
  Bronze Medal Winner: Munni Sharma  | |
| Best Contact Center Supervisor |  Gold Medal Winner: Janet Smallwood  |
 Silver Medal Winner: Manny Sandhu  |
 Bronze Medal Winner: Alfie Tung Him Yeong  |
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| Best Contact Center Leader |  Gold Medal Winner: Carita Vallinkoski  |
 Silver Medal Winner: Joseph Cheng Leong |
 Bronze Medal Winner: Nathalia Theyer-McComb |
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| Best Contact Center Trainer |  Gold Medal Winner: Jenny Woodrow  |
| Best in Customer Service |  Gold Medal Winner: Paul Kline  |
 Silver Medal Winner: Susan Basile  |
 Bronze Medal Winner: Gabriela Mercore  |
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| Best Community Spirit | .jpg) Gold Medal Winner: Michael Moore |
 Silver Medal Winner: Vern Fernandez  |
| Best Technology Innovation |  Gold Medal Winner: James Kang  |
 Silver Medal Winner: Neri Basque  |
 Bronze Medal Winner: Andy Harrison |
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| Best Outbound Campaign |  Gold Medal Winner: Yuichi Ikusawa  |
 Silver Medal Winner: Ted Bernard  |
| Best Contact Center (Under 50 Agents) |  Gold Medal Winner: Susan Reisinger  |
| Best Contact Center (51-249 Agents) |  Gold Medal Winner: Annette Hickey  |
 Silver Medal Winner: Jim Mullery |
| Best Contact Center (250+ Agents) |  Gold Medal Winner: Kevin Page  |
 Silver Medal Winner: Dennis Migel  |
 Bronze Medal Winner: S. Viswanathan  |
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