 | When a Smile is not a Smile...This article represents a new beginning. An era of mature and compassionate customer service. An unprecedented evolutionary shift for an industry in need of exactly that. This article is a reminder that fantastic customer service is a humanistic endeavour |
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 | Tips To Motivate AgentsHaving agents perform at their highest level is a constant challenge that faces the industry. ContactCenterWorld.com polled some of its members for some hints and tips that you can use in your own center. Enjoy! |
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| Seven Rules for Redefining Customer ExperienceIn a market characterized by ever-changing customer demand, it is no longer sufficient for companies to compete based on the “four Ps” of product, price, place and promotion. Success hinges on the ability to deliver the right experience to keep customers s |
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| The Riches of RelevanceAs a result of the Internet, available markets for SMEs have expanded enormously. The tiniest firm can now access global markets. Yet at the same time, the transparency – especially in terms of price – which the Web has allowed, has also meant that compe |
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 | Customer Service is not a Department, it's an Attitude!Does your company have the right attitude towards customer service? In this article, Industry professionals share with us some of their experiences with other companies. Would you like to learn how to always deliver world-class service? Attend the Top Pe |
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| Know your self-service options!!It is basically telling about the various online functionalities available for the customer and how customer and telecom service provider can get the benefit by promoting this. This study is basically covering India market only but it can be used by any ge |
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| Web collaboration for commercial gainDelivering effective service isn’t just about great customer experiences - it’s also about being cost-effective, flexible and giving choices that takes into account changing customer preferences.
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| Home Agents - Do They Really Work?Is enabling at home agents worth the time, energy and resources? In today's economy decisions to allow at home agents is becoming more and more popular. But is it really a wise choice? What are some tips on integrating this workforce into your company? |
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| The Benefits of CRM Investment to Customers and ProspectsCRM investment is wasted if the intelligence it delivers fails to influence despatched communications. How can businesses ensure that money spent on CRM analytics actually begins to benefit the messages that are delivered to customers and prospects? |
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