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Season of Goodwill - Peace to all Mankind As we enter the season of goodwill, I wonder, why do we call it season of goodwill? Surely every season should be about goodwill?
How to Write An Award Winning Entry – Corporate Awards In this article we share tips and examples of award questions to help you increase the chances of success in the Top Ranking Performers in the Contact Center World Awards
How to write an award winning entry – Individual awards In this article we share some tips on how to submit an award winning entry for an Individual Top Ranking Performer Award. We also include real life examples of questions and answers and explain the online judging process. Pic shows top 3 leaders in the World 2011
Statistics in Everyday Life: Eliminating “Negative Outcome Variables” Evolv’s CEO writes about his recent negative travel experience and how, had he simply taken some time before travelling to consider the most likely “Negative Outcome Variables” (NOV) that drive bad travel experiences, he could have improved the odds for a good travel experience considerably.
2011 Contact Center World’s Best – Where Are They & Who Are They? Thunder Bay, Canada 16th Nov 2011 – ContactCenterWorld.com, The Global Association for Contact Center Best Practices & Networking is pleased to announce the top contact centers and professionals in the World 2011
2011 Best in The Contact Center World Revealed! Friday 4th November 2011 – at a packed gala awards dinner 200 of the best contact center professionals in the world from a combined 26 nations attended a fun filled evening where the best in the contact center world were revealed.
New Approaches To Customer Management Managing your customer’s interactions is a new approach to CRM that must have the same strategy and alignment across the business. This article discusses this new approach in more detail.
Consumers Have Adapted to the 21st Century—Shouldn’t Your Customer Service Do the Same? The post details how companies can implement and create a better customer service experience for its customers by being proactive. It further discusses how customer needs, with the influence of social media, have changed drastically over the years, and explains why companies need to consider these strategies.
Customer Service in Midsized Businesses Customer retention through excellent customer service is important for companies of all sizes in a tough economy. However, the challenges faced by small and midsized businesses (SMBs) are somewhat different from those encountered by their enterprise counterparts. This article discusses the most important of these SMB challenges and provides solutions.
Call Centre Staff Increases May Not Be An Indicator of Success Tales of call centres taking on staff to deal with ‘increased demand’ seem to have been sprouting up everywhere lately but is this really the good news we think it is, or does mean your call centre is actually in big trouble?
Are You Building Your Team's Competencies . . . Or Just Training Them? It's a common mistake made every day by managers who seek to develop the skills of their team and mitigate performance issues. Training is defaulted as the solution to every problem with little thought given to whether its the right solution to the problem or the right fit for the current development need. But training is not development. It can impart knowledge, but it can’t b
2011 Best in Asia Pacific Honored The Top Ranking Performers in the Contact Center World – APAC (Asia Pacific) Region met, shared ideas and the best were voted for by judges at the event hosted by ContactCenterWorld – The Global Association for Contact Center Best Practices & Networking.
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