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Top Ranking Performers in the Contact Center Industry
Global Benchmarking Study

Buy Online : Fax Order Form
A pioneering study featuring in-depth interviews and benchmarking data from the world's best - each one an award winner.

 


Includes interviews with the following top ranking performers (partial list):

  • FedEx 
  • Cardinal Health
  • ANZ
  • Royal & SunAlliance
  • AOL Broadband
  • Rubbermaid
  • Vegas.com
  • Carnival UK
  • Eurostar
  • GoResponse Ltd.
  • ABSA
  • Marketcom
  • WagerLogic
  • Combined Insurance
  • Australia Health Management
  • Mellon Group
  • Sage Software
  • Infosys BPO
  • Cross Country Automotive Services
  • Discover Financial Services
  • Sitel
  • Cardinal Health
  • American Heart Association
  • FortisBank
  • Hanover Group
  • Qtel
  • SlashSupport
  • Cara Contact Centre
  • Kowloon Motor Bus Co
  • NTT Group
  • Hewlett Packard
  • Siemens
  • Royal Caribbean Cruises
  • Softline Pastel
  • Vangent
  • BTC Contact
  • Global Payments
  • Humana Military Healthcare
  • Saudi British Bank
  • Sanlam Personal Finance
  • Mellon Romania
  • St George Bank
  • Teleperformance
  • Teletech
  • National Australia Bank
  • Atelka
When you think of benchmarking, would you rather focus on Top Performers or averages?

Consider this, Top Performers are where you want to be right? or is average acceptable to you?
 

This unique industry leading study focuses only on the top ranking performers from around the world. The report is 400 pages and includes in-depth interviews to elicit not just what the top performers are doing, but how!

Key sections include:

  • Best Small Contact Centers (under 50 gents)
  • Best Mid Sized Contact Centers (51-249 agents)
  • Best Large Contact Centers (250+ agents)
  • Best Customer Services
  • Best Community Spirit Programs
  • Best Agents
  • Best Supervisors
  • Best Leaders
  • Best Technology Innovations
  • Best Outbound
  • Best Trainer
  • Top Outsource Rankings (special supplement)
  • Members' Choice Award Winners - Top Industry Vendors (special supplement)
   

Why compare the data on a sample of the industry when you can compare your center and practices against the best in the world?

After all, do you want to be average or one of the best?

Make sure you catch our amazing deals that are only available for a limited time. Don't miss out on your chance to see what the best in the industry are doing!

The 2005 Study is only available while stocks last, so don't miss this valuable opportunity!

 

This 400 page industry report is only available in hard copy. Order yours today.
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