Orlando CCW Conference

Wow it has been one year already since the Contact Center World conference in Toronto. What an amazing event it was. The agents and team leads I brought to the event left with a sense of pride realising what a great industry they are in and what amazing people are in our industry. They themselves came home realising that they were industry leaders, what greater thing could you ask for from a conference. I myself have attended and spoken at many conferences, but I came away as well, knowing that I belonged with the Best of the Best.

 I wish everyone well in Orlando, and I am sad to say I cannot attend as I so wanted to get reacquainted with all the great people I met last year and also meet any new attendees. The knowledge I gained I certainly have used and incorporated this last year in our Contact Centers here at VAS. Unfortunately I have an awards dinner here in New Brunswick at the same time that I had previously committed to. We will be awarding the industry best awards here in New Brunswick in Fredericton for our industry association of contact centres ….. Fortunately others from my company will be attending the Orlando event.

I wanted to pass my thanks along to Raj and everyone at Contact Center World for always reminding me what a great industry I chose to make my career in, and I promise you all I will see you at next year’s event!

 For anyone attending for the first time, you are going to love it....enjoy !

“Rob Campbell is Director of Operations for Virtual Agent Services.

Virtual-Agent Services is a provider of contact center solutions for today's demanding customer care industry. Providing a variety of support options including inbound sales and customer service, customer account maintenance, credit management and reservations, VAS services a variety of industries and clients.
Virtual-Agent Services is a unique provider of contact center solutions for today's demanding customer care industry. VAS provides a variety of inbound call handling options that includes sales and customer support, reservations, customer account maintenance, and credit management. VAS operates 20 Contact Centers in New Brunswick, Prince Edward Island and Ontario.

 

Saturday, June 05, 2010 12:33 PM EST