Humbug Named to 2012 Top Ranking Performers in the Contact Center World Best Practices Shortlist

Humbug Telecom Labs provider of carrier-class fraud prevention, detection and telecom analytics for any size business; today announced it named on the Global Association for Contact Center Best Practices & Networking’s 2012 shortlist for the Top Ranking Performers in the Contact Center Industry Europe, Middle East & Africa in the Best Technology Innovation - Vendor Solution category.

Winners, of the 2012 Top Ranking Performers in the Contact Center World Best Practices, will be announced at the 7th Annual Top Ranking Performers Conference – Best in EMEA being held on June 25 - 29 2012 at the Grange City Hotel, London, England during the at the industry awards dinner on the evening  of the 29th.

“Managing telecom fraud is an increasingly important priority for Call Center managers. Telecom fraud attacks may cost a Call Center tens, or even hundreds of thousands of dollars in as little as two days,” said Eric Klein, Vice President of Sale and Marketing at Humbug Telecom Labs. He continues, “This is why Humbug telecom is proud to have been named to the shortlist for the Best Technology Innovation - Vendor Solution. The biggest external threat to companies is lack of discussion about fraud attacks. Fraudsters share information about how to perform the attacks, and until now there was no way for companies to break-free of the cycle of fraud.”

To learn more about how to protect your call center with affordable fraud alerting tools and a database of over 70,000 industry confirmed blacklisted numbers Humbug Telecom Labs has published a white paper about the Benefits of Telecom Analytics and Fraud Detection for Call Centers. You can download the white paper at http://www.humbuglabs.org/index.php/telecom/callcenters. 

About Humbug Telecom Labs

Humbug Telecom Labs makes it affordable for any sized business to have carrier-class fraud prevention and detection, while providing powerful business intelligence which puts users in command of their telecom activity.  Humbug also offers free Visual Analytics to view telecom traffic in a real time, concise, readable Google Analytics-type format. No PBX report comes close. Customizable real time alerts can be configured by the user to track telecom traffic behavior and keep track of spending. Humbug is ideal for call centers, ITSPs (Internet Telephony Service Providers), organizations that sell by phone, businesses with significant telecom expenditures and any responsible organization cognizant of the global fraud epidemic. Humbug easily integrates with a host of popular open source and proprietary PBX systems. . www.humbuglabs.org. 

Monday, March 05, 2012 3:57 AM EST