Raj Wadhwani - ContactCenterWorld.com Blog

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At LAX right now

Excited to be on my way to Las Vegas - just flew in with AA to LAX and in the lounge for a an hour then off to LV! Will be exciting - taking in some shows, checking out some restaurants and planning for our event later this year. Will be meeting with Marveless Mark - our entertainer at Hard Rock to see if he can perform at TI for our gala - its exciting and so far everyone except 1 company has confirmed for Vegas! will be an awesome event!

Monday, August 06, 2012 3:46 PM EST

Olympics

Amazing opening ceremony for the London 2012 Olympics - normally don't spend much time watching but yesterday watched it all! - kept me entertained - very impressive ceremony! Liked the bond piece and also rowan atkinson - nice integration.
Music was awesome - so much Brit talent in the music world!
Looking forward to some exciting sports competition in London. It's amazing how talented these people are - very motivating (reminds me of the passion and motivation I see at the Top Ranking Performers Conferences we put on - amazing people!)

Saturday, July 28, 2012 8:10 AM EST

Vegas Best Practices Conference 2012

Las Vegas - Oct 29th - Nov 2nd 2012

http://www.youtube.com/watch?v=fjqmFii5iDw

Tuesday, July 24, 2012 7:35 PM EST

Gala Video - Europe Middle East & Africa

London - Madame Tussauds June 29th 2012

http://www.youtube.com/watch?v=P3sPLwosp0w

Tuesday, July 24, 2012 7:33 PM EST

Gala video Best in Asia Pacific

Singapore July 13th 2012

http://www.youtube.com/watch?v=AxFuT9M4lp4

Tuesday, July 24, 2012 7:32 PM EST

Tribute to Best in the Contact Center World Americas

Orlando June 18-21st

http://www.youtube.com/watch?v=gLHD68c3r8Q

Tuesday, July 24, 2012 7:29 PM EST

Tribute to Best in the Contact Center World Europe, Middle East & Africa

London June 25-29th

http://www.youtube.com/watch?v=8XmQPAyZ3Uo

Tuesday, July 24, 2012 7:29 PM EST

Tribute to Best in the Contact Center World Asia Pacific

Singapore July 9-13th

http://www.youtube.com/watch?v=mM-t2bzlR5k

Tuesday, July 24, 2012 7:27 PM EST

When an industry association goes too far!!

Why does an association that is there to support the interests of its members & nation get so petty when one of their members wins a ContactCenterWorld award at what has been referred to the Olympics of the Contact Center Industry?

Shame on the association - why would anyone want to criticise its members for entering global awards! It's like a sports club saying to a member who goes onto the Olympics 'What we are not good enough for you anymore?! - we don't want to know you anymore because you don't compete locally! ' - how pathetic!!!

Wednesday, July 18, 2012 10:47 AM EST

Awesome APAC event!

Having an awesome time at the APAC conference in Singapore (2012 Top Ranking Performers)
- really amazing presenters! Very inspiring!!

Tuesday, July 10, 2012 4:31 AM EST

EMEA London 2012 Pics

we had a blast! Pictures say a 1000 words right!

http://www.contactcenterworld.com/gallery.aspx?id=5c0340a0-cdbe-45a8-9cc3-968045a5ce20

Wednesday, July 04, 2012 11:36 AM EST

Best Practices in London

Excellent ideas coming out at the event - technology innovation and self service ideas amazing! leaders and sales/service presentations brilliant. Shame some delegates only made 1 day - they miss so much!

Thursday, June 28, 2012 4:39 AM EST

Contact Center World Americas Conference ROCKS!

just come back from one of the greatest events in the contact center industry! sure I am biased but when you hear rave reviews and comments how it was so much better than others I can brag a little :)

Amazing people sharing amazing stories - I learnt so much last week and must thank the best in the Americas for their sharing - read more at
http://www.contactcenterworld.com/view/contact-center-article/2012-best-in-americas-awards-gala-rocks-orlando.aspx

Raj

Tuesday, June 26, 2012 5:25 PM EST

BA - whats up? Gold membership not worth much?!

Have to say my experiences with BA been disappointing recently. I went from a Silver to Gold member back on April 8th 2012 and still not received a card despite numerous calls and emails to ask what’s happening. Also service on board planes a little poor - on a flight from Orlando to Gatwick there was an advert on the BA TV for a SIM card which is free in the highlife mag - there was no SIM so asked cabin staff who recommended I write to the company concerned if there was not one on the plane. Also trying to contact exec club whilst in London was told to call North American line - how stupid is that! Tried the web and was told to call local office ie UK not North America!!

Come on BA you are a British Company, I am in the UK at a hotel and now I have to call an international number regarding my account? Service is on a slide with BA - thinking about dumping them - sad because I went to the BA center in Orlando and one of the managers there I respect - but when things take a dive and you get no support what options do you have other than going with a competitor? Poor service sucks and been getting a lot from BA past year - maybe I upset them by complaining last time - who knows?!

Tuesday, June 26, 2012 5:21 PM EST

Have we lost the art of saying sorry?

This week I experienced problems with service from a variety of suppliers and in many cases the people servicing me lacked common courtesy. I’ll share one example now - more to follow!

I had booked a 6:10am flight from my home town (Thunder Bay) to Toronto Tuesday and got to the airport on time. I went through the security and arrived at the gate 15 minutes before boarding time. I then sat down and waited for a boarding announcement. Then I got a message on my cell phone from Tripit (very useful travel program folks - worth getting!) to say my 6:10am flight had been cancelled and that I was rebooked on the 7:25am flight which was a slower plane so would be almost 1.5 hours behind schedule when I arrived. I looked up at the message board and there was nothing about the cancellation so I went to see the airline agent who, when I asked about the flight being cancelled responded "yes we are just getting to that, would you like me to rebook you on the next one?" 'Yes" I replied and she went down a list of names and put a line through mine. I told her this was going to cause me issues and all she said is "keep your boarding pass and phone the airline if you want"

She did not apologize for any inconvenience. She was not empathetic, just nonchalant about the whole situation. It took another 20 minutes (approx.) before they made an announcement about the flight being cancelled to other passengers.

Yes the cancellation was annoying but so was the lack of common courtesy - what’s up with that? Not even an "I am sorry". You had any experiences you can share? We'd love to hear them!