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Toshimitsu Kikuchi SMBC Nikko Securities Inc.
Tyler Zawacki contactcenterworld.com
Rebecca Huang Contact Center Capability Maturity Model Institute
Chinagozi Daniel PalmNet Consult Ltd
Grace Heny Contact Center Indonesia
Raj Wadhwani ContactCenterWorld.com
Sharon Price ContactCenterWorld.com
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News

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OppenheimerFunds Awarded for Excellence in Service Performance
OppenheimerFunds Awarded NQR 5-Star Rating for Excellence in Service Performance for 10 Straight Qua...
Birch Communications Contact Center Achieves Certification as a Center of Excellence
BenchmarkPortal recognizes the exceptional efficiency and effectiveness of the Birch Customer Servic...
Lincoln Financial Group Achieves Certification as a Center of Excellence
BenchmarkPortal recognizes the exceptional efficiency and effectiveness of the Lincoln Customer Care...
PCI Compliance – What Every Card-Accepting Call Centre Should Know
Update about the New PCI (Payment Card Industry) Compliance laws in the UK. What many contact centre...
BenchmarkPortal Embarks on New Government Sector Initiative
BenchmarkPortal’s Federal Service Improvement and Results Validation (Fed S.I.R.V.) solution benchma...
Showing 1 - 5 of 114 items

Executive Interviews & Papers
UK Businesses Lose MoneyThrough Poor Customer Experience
According to the survey from NewVoiceMedia, half of UK consumers are taking their business elsewhere...
Dial 'S' For Scam? Phone Calls Still a Way to Steal Money
Those sudden windfalls probably aren’t actually windfalls, and that injured or arrested family membe...
From Rio to the World
What security managers can learn from Brazil – front line in the global cyber wars, by Cristiano Lin...
8 Key Factors to Consider When Choosing an Outsourcer
Since outsourcing first became popular, locations such as the Philippines and India have dominated t...
Showing 1 - 4 of 711 items
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Forum Postings

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Abandonment Rate
Am looking for input regarding abandonment rate metrics: Whether to include all abandoned calls in m...
What data measure the Call Center engaged in sales?
information industry standards in the area of ​​sales and services; accurate benchmarking infor...
collecting data on IB/OB integration
Hello everyone,
This is my first post on this forum. I am also relatively new to the contact ce...
Benchmarking opportunities
We are searching for benchmarking opportunities to share best practices reciprocally
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Members Online
Rebecca Huang Contact Center Capability Maturity Model Institute
Zeineb Kadri Connecting Business Services
Chyntia Arthaviena Bank Mandiri
Tyler Zawacki contactcenterworld.com
Toshimitsu Kikuchi SMBC Nikko Securities Inc.
Regina Yulia Yasmin PT Astra Honda Motor
Wasif Balouch PizzaHut
Romany Uk ANZ Royal Cambodia
Sonal Patel Ubiquity Global Services
Hiromitsu Nakajima SOFTBANK TELECOM Corp.
Chinagozi Daniel PalmNet Consult Ltd
Hikari Koike SOFTBANK TELECOM Corp.
Asim Biswas Technix India Solution
Khaled Ramadan Bank Aljazira
Grace Heny Contact Center Indonesia
Showing 1 - 20 of 51606 items

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