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Salesforce Debuts Mobile Tools for Government
Cloud-based customer-relationship management vendor Salesforce.com launched four mobile products des...
Wichita City Council Approves Loan for Starwood Hotels Call Center
A hotel chain will bring more than 900 new jobs to Wichita under the terms of a forgivable loan appr...
EMS, First Responders Win Award for Emergency Call
Coffee County Emergency Medical Service (EMS), in conjunction with Air Evac Lifeteam and other agenc...
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Dial 'S' For Scam? Phone Calls Still a Way to Steal Money
Those sudden windfalls probably aren’t actually windfalls, and that injured or arrested family membe...
211 Systems Served as Indiana Residents' Helpline
It used to be that if you needed help - with your rent, your gas bill, your grocery bill, or your ab...
Public Calls for Choice When Contacting Government
BT and Avaya research finds that people understand the need for efficiency but still expect flexibil...
Council Sees Rise in Call Centre Demand Due to Benefit Cuts
Lambeth Council has reported a 33% rise in demand upon its call centre since the government's benefi...
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