Performance Group

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Tyler Zawacki contactcenterworld.com
Gregory PetitBon Blue Cross Blue Shield of Rhode Island
Raj Wadhwani ContactCenterWorld.com
Zeineb Kadri Connecting Business Services
Sharon Price ContactCenterWorld.com
Grace Heny Contact Center Indonesia
Tony Porter PSS Product Support Solutions
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Fusion Technology Solutions Launches Complete Care Program
Business Owners Get Worry-Free Network Speed, Security and Availability
Telarus Lands inContact Distribution Deal
Companies renew partnership with new contract; re-launch the inContact line of cloud contact center ...
Salesforce Debuts Mobile Tools for Government
Cloud-based customer-relationship management vendor Salesforce.com launched four mobile products des...
Aastra’s Contact Center: Connect More and Do More!
New Solidus eCare™ release focused on improved customer satisfaction and productivity
En Pointe Technologies Partners With Azure Circle Partner
En Pointe Earns Distinction through Demonstrated Technology Success and Customer Commitment
Showing 1 - 5 of 3116 items

Executive Interviews & Papers
UK Businesses Lose MoneyThrough Poor Customer Experience
According to the survey from NewVoiceMedia, half of UK consumers are taking their business elsewhere...
From Rio to the World
What security managers can learn from Brazil – front line in the global cyber wars, by Cristiano Lin...
8 Key Factors to Consider When Choosing an Outsourcer
Since outsourcing first became popular, locations such as the Philippines and India have dominated t...
Few Consumers Utilise Helpline Service
There are very few complaints related to consumer rights from Andhra Pradesh, which means either peo...
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Forum Postings

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Contact Center Incentive Plan
Hi Michelle,
Our current plan incentifies Reservations (inbound call center with 25 agents) for Sale...
Gloabal service performance
Global service performance for all industries
Contact Center Tiering
Good afternoon.  I am in the process of setting up a tiering structure for my contact center re...
Cost/benefit model for contact centres
I'm curious if anyone has a tool or template for creating a 'cost / benefit financial model' for a c...
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Chyntia Arthaviena Bank Mandiri
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Romany Uk ANZ Royal Cambodia
Gregory PetitBon Blue Cross Blue Shield of Rhode Island
John Ruby GCOM (Global Communications Network Systems)
Raj Wadhwani ContactCenterWorld.com
Zeineb Kadri Connecting Business Services
Connie Marinaccio Loyalty One
Rob Cipoletti Bloomberg
Julie Tartaglia Accenture
Wasif Balouch PizzaHut
Sharon Price ContactCenterWorld.com
Chinagozi Daniel PalmNet Consult Ltd
Frank Meehan eResource Planner Inc.
Iwan Djunaedi PT. INFOMEDIA
Marina Sitinjak Directorate General of Taxes
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