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PPG Introduces New Color Support Program
Experts on call to provide elevated levels of on-site, remote technology services
Top Performers in Asia Pacific Best Practice Conference Lineup
Senior contact center professionals from all over Asia Pacific will be attending the 8th annual Top ...
Top Performers in Europe, Middle East & Africa Best Practice Conference Lineup
Senior contact center professionals from all over Europe, Middle East & Africa will be attending the...
General Motors to Transfer 300 Call Center Workers
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2013 Top Ranking Performer Finalists Announced!
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Who's GOOD and Who's BAD at Customer Service?
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Series on Customer Service That WOW'd Members (part 2 of 2)
We asked "Can you recall a really good experience recently - where you were WOW'd by the service you...
2 Part Series on Customer Service That WOW'd Members
We asked "Can you recall a really good experience recently - where you were WOW'd by the service you...
Money and Your Contact Center!
We asked "If you had unlimited funds to spend in your center and you had full control of how those f...
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