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Avtex Wins Interactive Intelligence 2013 Vision Award
Award given for integrated telephony and CRM system that resulted in faster, more personalized custo...
AutoTrader.com Earns Center of Excellence Recognition
AutoTrader.com recently announced that it has achieved the "Center of Excellence" certification by B...
OEConnection Earns ‘TOP 20’ Call Center Distinction
Customer Care Department is Recognized for Quality and Cost-Efficiency
Best Contact Centers and Best Industry Professionals in Americas Announced at Gala Dinner
Orlando, May 23rd 2013 – Hard Rock Live, the premier venue for rock stars in Orlando was the setting...
EMS, First Responders Win Award for Emergency Call
Coffee County Emergency Medical Service (EMS), in conjunction with Air Evac Lifeteam and other agenc...
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Contact Center World Awards APAC 2013 Winners
Singapore June 7th 2013 – at the APAC ContactCenterWorld Top Ranking Performers in the Contact Cente...
Best Contact Centers & Best Industry Professionals in Americas Announced at Gala Dinner
Orlando, May 23rd 2013 – Hard Rock Live, the premier venue for rock stars in Orlando was the setting...
Country Brings in Offshoring Business
South Africa’s reputation as one of the world’s most sought-after offshoring destinations has receiv...
Leadership Decisions - What's Your Best Service Decision?
We asked "What is the one decision you have made as a leader that has the most dramatic increase in ...
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