Best Practices Group

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Group Contacts
Raj Wadhwani ContactCenterWorld.com
Tyler Zawacki contactcenterworld.com
Teresa Jose Altitude Software
Hui Wu-Curtis Matrix Absence Management
Brian Halley Affinion Group
Gregory PetitBon Blue Cross Blue Shield of Rhode Island
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BenchmarkPortal Embarks on New Government Sector Initiative
BenchmarkPortal’s Federal Service Improvement and Results Validation (Fed S.I.R.V.) solution benchma...
Top Performers in Asia Pacific Best Practice Conference Lineup
Senior contact center professionals from all over Asia Pacific will be attending the 8th annual Top ...
Top Performers in Europe, Middle East & Africa Best Practice Conference Lineup
Senior contact center professionals from all over Europe, Middle East & Africa will be attending the...
AnswerFirst Launches New Customer Service Focused Blog
AnswerFirst Communications, a telephone answering service and customer service solutions provider, a...
2013 Top Ranking Performer Finalists Announced!
Best in the Contact Center World are set to compete for prestigious 8th Annual awards!
Showing 1 - 5 of 31 items

Executive Interviews & Papers
Ride the Big Data Beast: The New Normal for CMOs
How Analytics will be the driver for CMOs in 2013
Who's GOOD and Who's BAD at Customer Service?
We asked members to share their thoughts!
Series on Customer Service That WOW'd Members (part 2 of 2)
We asked "Can you recall a really good experience recently - where you were WOW'd by the service you...
2 Part Series on Customer Service That WOW'd Members
We asked "Can you recall a really good experience recently - where you were WOW'd by the service you...
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Certification
Is your Contact Center certified? Which kind of Certification do you prefer/have?
IVR Menu Design
Dude,
Many IVR designs fail to impress customers simply because they are often based upon some inter...
How to do a call opening
Are you referring to receiving inbound calls or making a telemarketing call?
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Members Online
Oleg Chornobryvtsev Adelina Holding LLC
Dorena Christodoulou Aegis Outsourcing South Africa
Raj Wadhwani ContactCenterWorld.com
Bridgett Oldman Optus Inc
John Ruby GCOM (Global Communications Network Systems)
Michael DeSalles Frost & Sullivan
Aqeel Jatoi MCR Pvt. Ltd Franchisee of PizzaHut in Pakistan
Kevin Hill Symon Dacon Ltd
Tyler Zawacki contactcenterworld.com
Chyntia Arthaviena Bank Mandiri
Zeineb Kadri Connecting Business Services
Carlos Taveira Altitude Software
Teresa Jose Altitude Software
Lajaun Case Staples
Jim Dietrich Microsoft
Yuka Terauchi SOFTBANK TELECOM Corp.
Laura Collins contactCenterWorld
Showing 1 - 20 of 51572 items

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