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Kohl’s Outsources Contact Center to the Cloud
Menomonee Falls-based Kohl's Department Stores has entered into a long-term, multi-year contract to ...
SafeData by IntraNext Systems Receives PCI Certification
IntraNext Systems announces that its data security application, SafeData, has been awarded a PCI cer...
Genesys Launches New Proactive Engagement Solution
Solution proactively engages web visitors to increase sales conversions and improve customer service...
Noble Systems Adds Flexibility to Customer Contact Programs
Unified contact center solutions enhances “Speed to Lead” with SOAP based data exchange
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Experts on call to provide elevated levels of on-site, remote technology services
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From Rio to the World
What security managers can learn from Brazil – front line in the global cyber wars, by Cristiano Lin...
Pulling the Plug on Call Centres
Businesses and customers are looking for each other in the wrong places.
Middle East Insurance Providers Should Take Advantage of Technology
Opportunities for growth in the Middle East insurance market are abundant.
Consumers Prefer Web Chat for Customer Service
Web chat is the preferred channel for consumer customer service according to a new report from Fifth...
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