Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

ContactCenterWorld.com

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used

Twitter

Facebook

LinkedIn

Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used

LinkedIn

This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

OK
[HIDE]

Here are some suggested Connections for you! - Log in to start networking.

MEMBER
Chris Davidson
Sales Marketing Associate
141
MEMBER
Khaled Ramadan
Advisor to Director General
742
EXECUTIVE MEMBER
Felipe Correa
Executive Director of Business Development
69

Contact Center CRM

Join this group!
Please register or login to join this group. Group registrations will help you network with other members and content of similar interest as we enhance this feature.

View All

News

Sprinklr (NYSE: CXM), a unified customer experience management (Unified-CXM) platform for modern ente
March 18, 2024 2:09 PM
 58 
PacSun Adopts Integrated Solution to Unlock First-Party Data and Customer Experiences
March 18, 2024 12:01 PM
 69 
Generative artificial intelligence, combined with deeply integrated and specific healthcare workflows
March 15, 2024 7:37 PM
 238 
Digimarc Engage improves consumer communication in both the physical and digital domains while simult
March 15, 2024 5:19 PM
 210 
Vonage Contact Center recognized by Juniper Research for standout features including powerful CRM int
March 15, 2024 10:28 AM
 225 
Proprietary Machine Learning Models Measure and Predict Impact of Media Campaigns on Direct-to-Consum
March 13, 2024 9:21 AM
 128 
GoTo Contact Center Pro maximizes the customer experience with CCaaS including omnichannel capabiliti
March 12, 2024 10:23 AM
 149 
Leaders representing brands like Hilton, Allstate and National Grid make up the foundational list.

March 11, 2024 3:03 PM
 180 
Redefines Cross-Channel Engagement for Enterprise Consumer Brands

March 11, 2024 11:51 AM
 185 
GOCare, a SaaS provider of digital experience software, is excited to announce its strategic partners
March 8, 2024 4:20 PM
 280 
Showing 1 - 10 of 1108 items

Executive Interviews & Papers

Retail Predictions in Asia/Pacific* for 2024 and Beyond Revealed by IDC
March 18, 2024
 121 
Research from ShipStation and Retail Economics outlines the modern Australian consumer’s shopping jou
March 6, 2024
 538 
Servion predicts that, by 2025, AI will power 95% of all customer interactions, and we cannot deny th
February 28, 2024
 1042 
From Flirting to Friendships, Relationships with AI Are Gaining Popularity

February 26, 2024
 868 
More than two thirds (68%) of firms currently delivering digital transformation projects don’t have a
February 21, 2024
 691 
A new Verint study reveals only 10 percent of contact center leaders believe telephony will have an i
February 16, 2024
 676 
The role of IT outsourcing in the software development sector has significantly evolved. It's no long
February 14, 2024
 642 
Discover the significance of artificial intelligence as an essential weapon in combating and safeguar
February 12, 2024
 701 
Data highlights ways AI brings 24/7 immediacy, with automation and personalisation, for continuous en
February 7, 2024
 584 
Available digital systems already offer less waiting time and constant access

February 5, 2024
 535 
Showing 1 - 10 of 1052 items
Submit Editorial

Group Contacts

Sharon Price ContactCenterWorld
(Verified Admin)
Laura Collins ContactCenterWorld.com
Martina Smilovska ContactCenterWorld
(Verified Admin)
Suman Deep Salesforce
David Chacon Teleperformance
(Verified Admin)
Juliana Santos Teleperformance Brazil
Raj Wadhwani 🍁 ContactCenterWorld
(Verified Admin)
Andres Barrios Teleperformance Colombia
Khaled Ramadan Saudia Airlines
Isaac Kwofie Eservices Africa Ltd
Genki Ogata TEMPER
Showing 1 - 12 of 4421 items
Get Listed

Sponsors

It is the only institution of the ministry of information industry to manage the contact center and CRM market. It is the only association of the ministry of civil affairs in the contact center and CRM industry, taking the responsibility to manage and coordinate.
The employee engagement tool for every business. It's easy to use, easy to set up and provides comprehensive data!
 4

Tips

No Editorial Records
Showing 1 - 4 of 382 items

About us - in 60 seconds!

Join Our Team

Industry Champion Award Leaderboard

Most active award (top 10) entrants in the past 48 hours! - Vote for Others / About Program
Submit Event

Upcoming Events

The 19th AMERICAS Annual Best Practices Conferences are here! Meeting Point for the World's Best Contact Center & CX Companies Read More...
 30357 
Showing 1 - 1 of 3 items

Newsletter Registration

Please check to agree to be placed on the eNewsletter mailing list.
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
CMS =
session cookie set = True
session page-view-total = 1
session page-view-total = 1
applicaiton blnAwardsClosed = True
session blnCompletedAwardInterestPopup = False
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =