Healthcare / Pharmaceutical Group

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Bridgett Oldman Optus Inc
Kern Carson NETCAST BPO Services
Gregory PetitBon Blue Cross Blue Shield of Rhode Island
Yumi Yamashita SUNSTAR Inc.
Frank Meehan eResource Planner Inc.
Raj Wadhwani ContactCenterWorld.com
John Dill Humana, Inc.
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iCan Benefit Expands to Miramar
Health care reform drives Florida company’s growth.
Call Center Open for Long-term Medicaid Recipients
Phone counselors are now available to help long-term care Medicaid recipients choose their health pl...
Optum Introduces New Partnership with HealthEdge
Technology-enabled outsourcing services designed to help payers adapt to market changes, reduce cost...
1Call Introduces Care Calls Scripts to Help Healthcare Organizations
Having fewer patients readmitted helps healthcare organizations meet specific requirements in the Af...
Xtend Healthcare to Add 48 Jobs in Sumner County
Xtend Healthcare Advanced Revenue Solutions is adding 48 jobs to its Hendersonville call center, a m...
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Executive Interviews & Papers
Who's GOOD and Who's BAD at Customer Service?
We asked members to share their thoughts!
Series on Customer Service That WOW'd Members (part 2 of 2)
We asked "Can you recall a really good experience recently - where you were WOW'd by the service you...
2 Part Series on Customer Service That WOW'd Members
We asked "Can you recall a really good experience recently - where you were WOW'd by the service you...
Money and Your Contact Center!
We asked "If you had unlimited funds to spend in your center and you had full control of how those f...
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centralizing call centers
Lessons learned. What to avoid. What is recommended. 
Integration of SMS, Social Networks, Messenger and Packet Radio (HF)
Looking for a call center? SkyCom is the answer! affordable rates, excellent quality and nearshore l...
Ergonomics
Looking for a call center? SkyCom is the answer! affordable rates, excellent quality and nearshore l...
Leads Short and long form
Looking for a call center? SkyCom is the answer! affordable rates, excellent quality and nearshore l...
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