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Pega Customer Decision Hub earned top scores in ‘current offering’ and ‘strategy’ categories

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Data highlights ways AI brings 24/7 immediacy, with automation and personalisation, for continuous en
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Comprehensive European survey outlines significant opportunity for European contact centre leaders to
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Netcore Cloud, a global MarTech and customer experience company, has released its 2024 North American
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Research finds only 44% of downloaded content offered actionable information for IT buyers in the pas
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According to a new study from MessageGears, 99% of marketers say that using AI has impacted their abi
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New Cogito survey finds 46% of consumers prefer to speak to a human agent, but are comfortable with A
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The holiday shopping season is lucrative for retailers, with sales in the UK set to reach almost £85
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We all know ContactCenterWorld.com is the place to meet and network with like minded professionals i...
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For those interested in the most prestigious awards in the Contact Center World, we have a special o...
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This Monday we met with members in Turkey in a joint event with Alotech/Call Center Studio  who...
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Team members from ContactCenterWorld.com took a stand/booth at Call & Contact Centre Expo in Lon...
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