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Telecoms Have Hang-up Over Call Center Bill
Penalties for moving call centers from state split telecoms, union
Carenet Appoints Jane Binzak and Brett Eickenberg
Carenet Healthcare Services, a provider of performance-driven care management and consumer engagemen...
Telinta Streamlines Deployments of Grandstream IP Phones
Telinta’s auto-provisioning profiles enable VoIP Service Providers to quickly deploy large numbers o...
Kohl's Will Open 300-employee Call Center in Dallas
Kohl's Corp. will open a 300-employee call center in Dallas, the Menomonee Falls-based retailer said...
Starwood Hotels & Resorts Happy with Wichita Applicant Pool
The Wichita site will be Starwood Hotels & Resorts’ fifth customer contact center in North America. ...
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Contact Center World Awards APAC 2013 Winners
Singapore June 7th 2013 – at the APAC ContactCenterWorld Top Ranking Performers in the Contact Cente...
Social Media Boosts Consumer Power
A third of consumers harness online channels following poor customer service
Cloud Contact Centres Come Out Tops, Again
Another study, this one into “the adoption, reliability and usability of call centre technologies,” ...
English Skills Open Doors to Better Jobs in Nicaragua
English skills are helping youth find jobs in Nicaragua’s emerging industries, which is helping to c...
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Best Practice on Workforce management and Planning
I´m actually looking forbest practice for the correct sizing and planning of small call center...
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I’m handling a telecom contact center quality assurance and now I’m looking for an ...
Handling social media in workforce management
Try to use the social media, you can make a website with your project. A new report yet again shows ...
Maximizer CRM Celebrates ISM 2013 Top 15 CRM Software Award
I'm happy for Maximizer and excited to see what they bring to the table in 2013 and '14. I think CRM...
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