Rosen Plaza Hotel. Orlando The best contact center practitioners from North & South America (AMERICAS) will be sharing their best practices and networking with delegates
Hard Rock Hotel, Resorts World, Singapore The best contact center practitioners from all over Asia Pacific, Australia and New Zealand (APAC) will be sharing their best practices and networking with delegates
Intercontinental Hotel, Vienna The best contact center practitioners from the entire region of Europe, Middle East & Africa (EMEA) will be sharing their best practices and networking with delegates
Vdara Resort Las Vegas We invite award winners from around the World to share their best practices - these are the best from over 50+ nations who had to compete to earn a speaking spot! Learn from the best in the World 2013
Warren Bobrow, Ph.D. specializes in employee selection, manager assessment, structured interviews, and opinion surveys. Dr. Bobrow has worked in a diverse range of industries, including customer contact centers, finance, health care, petroleum, retail, distribution, telecommunications, utilities, apparel manufacturing and the public sector throughout North America and India. He strives to create assessment programs designed to meet specific client needs that are easily managed. Dr. Bobrow brings experience in working with human resources and operations executives and creativity to projects, many of which include the use of advanced computer technologies to deliver the most value possible to clients.