Orlando The best contact center practitioners from North & South America (AMERICAS) will be sharing their best practices and networking with delegates
Singapore The best contact center practitioners from all over Asia Pacific, Australia and New Zealand (APAC) will be sharing their best practices and networking with delegates
Lisbon, Portugal The best contact center practitioners from the entire region of Europe, Middle East & Africa (EMEA) will be sharing their best practices and networking with delegates
Las Vegas We invite award winners from around the World to share their best practices - these are the best from over 50+ nations who had to compete to earn a speaking spot! Learn from the best in the World 2014
Customer Care & Management World It is the only institution of the ministry of information industry to manage the contact center and CRM market. It is the only association of the ministry of civil affairs in the contact center and CRM industry, taking the responsibility to manage and coordinate.
Alorica is an MBE Business Process Outsourcing provider of customer management solutions spanning the entire customer lifecycle. From customer acquisition and sales, customer care and support, logistics and fulfillment, to social CRM and mobile, Alorica offers a seamless customer experience across all service channels. Innovative solutions, such as AloriCares military veterans program and award-winning Alorica CRM and Analytics, have positioned Alorica as the only U.S.-based BPO company as Visionary on Gartner’s Magic Quadrant. Alorica’s ability is to listen, simplify and solve for our clients and their customers has resulted in client relationships averaging 13 years. Headquartered in Irvine, California with over 20,000 employees in over 40 domestic, near-shore, and offshore customer management centers, Alorica creates opportunities for its clients, people, and in its communities.