Aspect Software - Company Profile

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Aspect Software
Aspect Software is solely focused on providing products and services for customer care, sales, telemarketing and collections for in-house and outsourcer contact centers. Each day, companies around the globe conduct more than 125 million customer interactions using Aspect’s flexible, reliable solutions for automatic call distribution (ACD), predictive dialing, workforce management, analytics, IVR and multi-channel contact.Business Functions:
Technology
Workforce Management

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Lee Smith Aspect Communications
John Wray Aspect Software
Ilene Tatroe Aspect Software
Don Hudecek Aspect Software
Jane Hendricks Aspect Software
Eric Cockshaw Aspect Software
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Interviews, Research & Papers
Water Companies Respond to Ofwat Initiative
Ofwat’s customer service push begins to show results but investment in technology is the key to taki...
UK Bank and Insurance Customers Frustrated with Call Centre Service
New research from Aspect has found that consumers get most frustrated with their banks and insurance...
Aspect Positioned in the Leaders Quadrant of the 2011 Magic Quadrant for Contact Center Infrastructure Worldwide
Aspect, a provider of customer contact and Microsoft platform solutions, today announced it has been...
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Aspect Software Appoints Guido de Koning to Senior Vice President
Experienced strategic leader brings talent development and executive leadership to Aspect's transfor...
Aspect Software Selects ServiceSource Renew OnDemand
Global provider of customer contact and enterprise workforce optimization solutions will deploy Rene...
Aspect Software Introduces Real-Time Work Management
Aspect Software announces the availability of Advanced Back Office Optimizer (powered by eg) which p...
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