Rosen Plaza Hotel. Orlando The best contact center practitioners from North & South America (AMERICAS) will be sharing their best practices and networking with delegates
Hard Rock Hotel, Resorts World, Singapore The best contact center practitioners from all over Asia Pacific, Australia and New Zealand (APAC) will be sharing their best practices and networking with delegates
Intercontinental Hotel, Vienna The best contact center practitioners from the entire region of Europe, Middle East & Africa (EMEA) will be sharing their best practices and networking with delegates
Vdara Resort Las Vegas We invite award winners from around the World to share their best practices - these are the best from over 50+ nations who had to compete to earn a speaking spot! Learn from the best in the World 2013
Call Centre Technology (CCT) designs and implements call centres, or improves the performance of existing call centres. CCT helps identify and fix problems associated with people, strategy and process, or technology at the heart of the call centre operation. CCT recommends the most appropriate solutions, based on a deep understanding of the call centre market. With offices throughout the UK, CCT is an Avaya Platinum Business Partner and holder of the Avaya ’Best Business Practice Award’, recognizing expertise in IP-based implementations.