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ContactCenterWorld.com - Company Profile

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ContactCenterWorld.com
Contact Center World.
(www.ContactCenterWorld.com),
The Global Association for Contact Center Best Practices & Networking


www.contactcenterworld.com
 
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211 Systems Served as Indiana Residents' Helpline
It used to be that if you needed help - with your rent, your gas bill, your grocery bill, or your ab...
Domestic Violence Tops the List of 'Dial 100' Callers
Majority of the complaints received on the 'Dial 100' facility from the city are related to domestic...
Who's GOOD and Who's BAD at Customer Service?
We asked members to share their thoughts!
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8000 Northern Jobs at Risk – Fedeli
8000 Northern Ontario jobs are at risk according to the Ontario Progressive Conservatives. At issue ...
There’s More Work To Do at Dallas 911 Call Center
Dallas leaders called for more improvements at the city’s long-struggling 911 call center after it t...
911 Offers Language Line for Non-English Speakers
A system has been developed for non-English speakers calling 911 to get the help they need during an...
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Raj Wadhwani
in Orlando with amazing contact center professionals at the 2013 Top Ranking Performers Conference
May 20, 2013 3:49:53 PM
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Raj Wadhwani
On my way to Orlando to set up the 2013 Americas Best Practice conference
May 17, 2013 9:24:59 AM
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Raj Wadhwani
Our congratulations and best wishes go out to Samantha at MassMutual and Tim - have a fantastic wedding guys!
May 7, 2013 3:16:40 PM
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Raj Wadhwani
Winners of this months competition announced!
April 30, 2013 9:12:00 AM
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ContactCenterWorld.com 1999 - Present The Global Support Organization For Contact Center Professionals & the place for information on:
IVR, Knowledge Management (KM), Metrics, Multimedia Contact Center, Offshore Outsourcing, On Hold, Outsourcing, Predictive Dialers, Quality Monitoring, Recruitment, Self Service, Speech Recognition, Telemarketing, Virtual Contact Center, VoIP, Web Chat, Work at Home, Workforce Management