Help Desk Institute (HDI) - Company Profile

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Help Desk Institute (HDI)
HDI is a world membership association for service and support professionals and is a certification body for the industry. Founded in 1989, HDI promotes the customer service and technical support industry by empowering its members through access to timely and valuable industry information, including reports and publications; encouraging member collaboration through events and online forums; and establishing internationally recognized, standards-based industry certification and training programs. Business Functions:
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The Benefits Of Soft Skills Certification For Support Professionals
This whitepaper from the Help Desk Institute (HDI) discusses in detail the benefits of soft skills c...
Help Desk Institute: Salary Survey
The Help Desk InstituteTM (HDI) collected survey data of 559 responses. 514 of these were from
the ...
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