Orlando The best contact center practitioners from North & South America (AMERICAS) will be sharing their best practices and networking with delegates
Singapore The best contact center practitioners from all over Asia Pacific, Australia and New Zealand (APAC) will be sharing their best practices and networking with delegates
London The best contact center practitioners from the entire region of Europe, Middle East & Africa (EMEA) will be sharing their best practices and networking with delegates
Las Vegas We invite award winners from around the World to share their best practices - these are the best from over 50+ nations who had to compete to earn a speaking spot! Learn from the best in the World 2014
We provide banking support for internal customers and the end users. We manage over 2,5 M contacts per/y. Our main end-user services are: Internet banking help desk , ATM assistance and bank cards support. We also provide internal support for the 25.000 branch employees. We are the 3rd finantial group in Spain.We have a network of 5,500 branch offices, 7M banking internet customers, one of the biggest ATM networks in Europe with 8,100 ATMs, more than 10M credit cards in the market and 2M customers who use our Mobile Banking Services.