NexxLinx - Company Profile

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NexxLinx
Nexxlinx is a customer care and business processing outsourcing company for the Cable, Media, Publishing, Gaming and eRetail industries.
We deliver a customer experience across multiple channels, devices, and media by applying innovative thinking and advanced technology.
NexxLinx utilizes a studio tool to enable business users to orchestrate multi-modal communications (like voice, video and data) with standard IT applications/DB sets.
The predecessor company CustomerLinx became NexxLinx when the strategic relationship with M1 Global was formed in 2003.Business Functions:
Outsourcing

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NexxLinx Acquires Norcross, GA Firm Benevox
Atlanta-based center will anchor major southeast expansion
NexxLinx Introduces Outcome-Based Routing
Contact Centers traditionally rely on metrics like average handle time, abandonment, and first call ...
Maine Call Center to Fill 400 Temporary Jobs in Wake of Sandy
A Georgia comapny with a Maine office won a Federal Emergency Management Agency contract to provide ...
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