Sitel - Company Profile

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Sitel
SITEL is a global provider of outsourced customer support services. On behalf of many of the world’s organisations, SITEL designs and improves customer contact models across its clients’ customer acquisition, retention and development cycles. SITEL manages approximately two million customer interactions per day via the telephone, e-mail, Internet and traditional mail. SITEL has nearly 36,000 employees in 90 global contact centres, utilising more than 32 languages and dialects to serve customers in 56 countries.Business Functions:
Outsourcing

Industry Sectors:
Service Industry
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Interviews, Research & Papers
New Study from Sitel Reveals a Need for Speed in Customer Service
More consumers are choosing chat and social media over email and phone for a rapid response.
Staff Fearing Optimization Technologies?
We asked members to share their views on how they make staff feel valued and not overworked when new...
Workforce Optimization Technologies
We asked "How can they be deployed across the greater enterprise, not just the contact center?"
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Sitel to Host Job Fair and Hire 350 Customer Care Positions
Growth and Expansion Lead to Recruitment for Albuquerque, New Mexico Customer Care Call Center
Sitel to Deploy WorkFlex Call Center Intraday Management Software
Outsourced customer care services provider to deploy intraday workforce optimization suite
Sitel to Hire 100 Customer Service Agent Positions
New Business Driving Growth in Bartlesville, Oklahoma Customer Care Call Center
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