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Raj Wadhwani
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Tuesday, May 22, 2012

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FEATURED SUPPLIERS

on ContactCenterWorld.com this week:

Global Benchmarking Study of Top Performers

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Telerx

Company Members

(18)

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Teresa Matvey
Marketing Manager
Telerx

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Loralee Hare
VP Sales & Marketing
Telerx

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Loralee Hare
Business Development Director
Telerx

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Company Profile

Headquartered in Horsham, Pa., TELERX Marketing Inc. is a contact center outsourcer and provider of customer care solutions. Telerx helps blue-chip companies achieve bottom line results by optimizing customer, consumer and employee relationships.

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Business Functions:
Outsourcing

News

(7)

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Telerx Call Center Looks to Hire 40 to 50

Telerx, a customer service call center in the Hanover Industrial Estates, has announced it will expand its wor...

Telerx Welcomes New Client to its El Paso Site

Telerx, a outsource partner that provides customer care services, is welcoming another new client to its custo...

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Case Studies

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Telerx

Using a robust business analytics solution, Telerx realized the following operational impact & benefits: Elim...

Interviews, Research & Papers

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Is Customer Service Evolving, Or Just Getting Worse?

In your opinion, do you believe the customer service you get today from other companies is better or worse tha...

The Two Sides Of Customer Service

For people who work in the Customer Service Industry, it's easier to detect when one receives excellent servic...

The Global Community

Modern telecommunication have pushed the boundaries of customer service to a global level. There is no way to...

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Winner in the Top Outsourcer Rankings:

	2009	Top Inbound Outsourcer By Number of Business to Business Agents mid-size category (250 - 999 agents)
		Top Inbound Outsourcer By Email Volume mid-size category (250 - 999 agents)

	2007	Top Inbound Outsourcer By Number of Agents Serving Americas mid-size category (250 - 999 agents)
		Top Inbound Outsourcer By Automated Call Handling mid-size category (250 - 999 agents)
		Top Inbound Outsourcer By Number of Business to Customer Agents mid-size category (250 - 999 agents)
		Top Inbound Outsourcer By Email Volume mid-size category (250 - 999 agents)
		Top Inbound mid-size category (250 - 999 agents)