Thomas L. Cardella & Associates offers a unique combination of experience and expertise in the ability to manage a variety of inbound, outbound, email, and web chat programs. As a 100% employee-owned company, they are committed to driving increased client ROI on every customer contact program, whether sales, service, or lifecycle management. Thomas L. Cardella & Associates is listed as the 21st largest contact center in the world and is PCI Compliant and SAS 70 certified. In just over four years, the company has grown to four locations in the state of Iowa: Cedar Rapids, Coralville, Keokuk, and Marshalltown, and one location in El Paso, Texas, with more than 900 employees. Thomas L. Cardella & Associates provides services in English and Spanish and ranks on the 2011 Inc 500 list of fastest-growing private companies in the United States.