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Tuesday, May 22, 2012
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Vertex Customer Management
 

Company Members

(87) 

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Paul Holden
General Manager
Vertex Customer Management
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Divyan Gupta
Founder and CEO
Solutions Insights
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Paul Conway
Out Perform Delivery Manager
Vertex Customer Management
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Company Profile

 

Vertex is an international Business Process Outsourcer (BPO) and Customer Management Outsourcing business (CMO) with clients in the private and public sectors. Vertex employs 10,000 people who spans 4 continents and 70 locations, delivering solutions to a wide range of international clients 24/7. It provides a range of transformational service solutions to deliver outcomes for our clients in the areas of BPO & CMO, IT Applications, Services and Products, Consulting and Transformation, and Decision Sciences.

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Business Functions:
Outsourcing

Industry Sectors:
Service Industry
  
 

News

(12) 

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Barry Shurkey joins Vertex as Global Head of Applications
October 2010 -- Vertex, a leading international BPO and Customer Management Outsourcing business with clients...

Vertex Secures Contract Extension with DC Water
DC Water is a multi-jurisdictional regional utility that provides drinking water, wastewater collection and tr...
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Interviews, Research & Papers

(7) 

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Customer Service - Exclusive Interview With James Eyre of Vertex
... "Research I’ve undertaken for a utilities organisation highlights the relationship between Customer Servic...

Bad Service!
We asked members 'Where do companies go wrong?' ... read this interesting set of responses.

Top Tips For Using Technology To Improve Customer Satisfaction
Technology has many uses, but to the contact center industry, which at its core is based on customer service, ...
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