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GLOBAL EXCELLENCE... A CONFERENCE SERIES LIKE NO OTHER


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2008 CONFERENCE & EXPO AMERICAS REGION

featuring the top ranking performers in the contact center industry


The ContactCenterWorld.com Top Ranking Performers are back for 2008, and the conference promises to be bigger and better than ever before! Our approval rating amongst attendees in 06/07 is over 98% and the new enhancements will add even more value!


Why Attend?

  • Learn how to improve customer satisfaction
  • Reduce staff turnover
  • Train more efficient agents
  • Manage trainers and supevisors more effectively
  • Network with some of the most successful companies in the world
  • Meet new people in the industry
  • Learn how other companies have overcome their challenges - and you'd be surprised to see how similar those challenges are to your own!
  • Meet Directors, CEOs, COOs, Managers, Presidents, and other high level executives who are there to learn and network with companies like yours!
  • Learn how to improve yourself in your role, and advance your career in the industry
  • Participate in fun networking events, like bowling night, and the summit


How you could benefit:

  • No sales presentations - hear 100% Case Study content from the best in the industry - all are TOP PERFORMERS

  • Hear from companies who have faced similar industry issues to those that you may face, and overcame them

  • Hear how to perform better in your role, and learn strategies to further your career

    Unique roundtable discussions with the best in your region to share ideas and build relationships

  • Hear industry secrets that you just won't hear anywhere else! Learn exactly what makes these companies the very best at what they do, and how you can become as successful

  • *Receive a 100% Money Back Guarantee if you are not completely satisfied

New for 2008:

  • Pre-conference Summit - bringing together industry leaders to discuss challenges and opportunities.

  • 3 Packed Days - conference sessions and roundtable discussions

  • Fun Networking Events - to help you make even more contacts

  • Expo - key players in the region showcasing their leading solutions


Click the button below or call +1 807-624-2080 to register or for more information!


Who's Going to be at the Top Performers Conference?
Director
Cara Operations

President, COO
PDL Contact Centres

Customer Service Manager
Alliance Distribution Services

Call Center Director
Startek

Call Center Manager
Influent Inc.

President
Customer Relationship Management Association

Director, Client Services
Ontario Teachers' Pension Plan

Senior Vice-President of Operations
Dynamic Funds

Chief Executive Officer
Ensign Communique

Contact Centre Leader
Vodafone Ltd. (UK)

Director of Customer Satisfaction
Cross Country Automotive Services

Senior Vice President, Operations
World Access

Assistant Vice President
New York Life

Customer Sales and Service Manager
Bell Aliant

Vice President
New York Life

Vice President of Customer Experience
The Shopping Channel

Operations Director
Cross Country Automotive

Residential Sales & Service Vice President
Bell Canada

Operations Manager
Sanlam

National Contact Centre Manager
Superpartners

Contact Centre Manager
Standard Bank

Director of Strategic Business Solutions
Kelly Group

National Sales Director
Softline Pastel

Chief Officer of Customer Care
Strato AG

Customer Services Manager
Sheffield Homes

Director of Beneficiary Services, CCCM
Humana Military Healthcare

Contact Centre Manager
Lattelecom

Quality Manager
Royal & SunAlliance

General Manager Contact Centres
St. George Bank

Support Manager
Softline Pastel

President
Call Center Forum Deutschland

Contact Center Account Manager
Global Bilgi

First Line Manager
Sanlam

Operations Manager
London Borough of Enfield

Customer Service Team Leader
Dell

Head of Customer Care
Meteor Mobile Communications

VP Service Desk Services
CCSI Technology

Contact Center Manager
Samsung Electronics

Executive Director
Asociacion Colombiana de Call Centers

Assistant Director, Head of Outsourcing Operations
True Touch

Contact Center Manager
Custom Direct

President
Association of Call Centers & Outsourcing (Pakistan)

Managing Director
Strike Force Sales

Chairperson
Call Center Industry Association of Thailand

Manager of Customer Interaction Centre
CLP Power

Call Center Manager
Standard Chartered Bank

Manager
One to One Contacts

Manager of Drug Information Center
Nippon Boehringer Ingleheim

Director
Datacom

Contact Center Manager
WagerLogic

Chief Executive Office
American Teleservices Association

Senior Business Architect
Transcosmos

CEO
Intelenet Global Services

General Manager
Associação portuguesa de contact centers

Director
China Telecom

People & Development Officer
National Australia Bank

Senior Manager
Lloyds TSB

Director
Mobinil

Director Ejecutivo
Asociacion Colombiana de Call Centers

President
Association of Call Center Operators-Pakistan

National Director
Humana

SVP
Global Payments

Executive Director
SWPP

CEO
The Listening Company

Director
Institute of Customer Service

Sales Center Director
Hewlett-Packard

Reservations Director
Carnival Australia

Call Center - Manager
Pelayo Asistencia

Director of Operations Planning and Reporting
First Marblehead Education Resources

Human Resources Director
Cabot Financial

Operation Manager
Instituto Mexeicano de Teleservicios (IMT)

Head of Alternate Delivery Channels
Arab National Bank

Senior Vice President of Participant Service Centers
CitiStreet

AGM
iCIMB (Malaysia) Sdn Bhd

CEO
Inktel

General Manager
NewsAdvantage

Executive Director
Canadian Call Management Association

Director General
Asociacion Internacional de Servicio al Cliente A.C.

Chief Executive Officer
Business Process enabling South Africa

Marketing Manager
Federation of European Direct and Interactive Marketing

Chair
Call Centre Management Association

President
Call Center Managers Association of Poland

Chairman & Chief Executive Officer
Hong Kong Call Centre Association

Director of Marketing & Communications
Customer Contact Management Association of Australia

Technical Support Manager
CompuCom

Customer Care Manager
Siemens

Vice President
Cross Country Automotive

top-10-reasons


Read stories about past conferences:
 
Three Days With The Best In The World pt. 1
Managing Editor
ContactCenterWorld.com

Report From the 2nd Contact Center World Awards In Las Vegas
Managing Director
MarketCom
 
Hear from past delegates and presenters on our Top Performers Conference Series (click on any image or link):
 
Vanda Borean - Click to Play Video
Vanda Borean
FedEx

Kevin Smith

Kevin Smith
Cardinal Health


Drew Frogley - Click to Play Video

Drew Frogley
HP


Raoul Iotti - Click to Play Video
Raoul Iotti
Cross Country
Automotive

Robert Cate
Robert Cate
Vegas.com
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