Welcome to the No.1 Rated Contact Center Industry event in
North & South America!
- It's like a MASTERCLASS on Contact Center Best Practices in 3.5 days!
Hear presentations from:
What You Will Learn
The event includes the following tracks:
... a full program designed to help any contact center professional learn more and become more valuable to their company!
Who Should Attend?
The event is ideal for:
... Anyone who either runs, sells to or supports contact center / customer service operations.
NOTE: Everyone pays the same - unlike some events where those who sell solutions pay more, we treat everyone the same!
The final agenda will be published soon, however here is a summary - It's a MASTERCLASS in Contact Center Best Practices!
If you sell hardware, software or services to contact centers and would like to be a sponsor of any of our events, or our Industry Awards, please visit this link for details.
Book early though!
Tickets are available NOW at this link and are priced as follows:
Full ticket = 3.5 days of conference. Premium includes Full + Gala Awards
Other Events for 2016
Perfect for those who want to get insights from other parts of the World and / or have colleagues in those regions looking for Best Practice Ideas, Amazing Networking, Benchmarking and Improving Business Performance!
The event is filled with amazing networking activities that are both fun and educational. Hear from others as they share their ideas on how to tackle problems/challenges you may be facing
Plus join us for fabulous networking activities to help you make amazing lifelong contacts
And it does not stop there!
We make sure you are able to connect with every other delegate after the event through our networking tools - for example you can send/receive messages from other delegates and, when you are both online, also start a live chat .... all on the ContactCenterWorld.com website!
Tools to Help You Get More Out of the Event
Certificate in Contact Center Best Practices!
Attend the event and you could qualify for this prestigious annual certificate to show off your knowledge. Add a logo to your LinkedIn profile and email to show off your professional status!
Ready made network of around 200 professionals
We will make sure you are networked with delegates from the event so you can stay in touch post the event using our fantastic online chat and messaging tools!
Free Online workbook to save your notes online
Who Typically Attends?
Top professionals from the region including those within the following sectors:
This event attracts delegates from all over the region - its probably the most multi-national event in Asia Pacific!
Typically we attracted delegates from;
This is a major international event with amazing networking. Please use the link below to confirm your place
Contact Center Visits!
Looking for a custom tour on your travels?
Bring a Team - Special Group Discounts
Have a team of 3 or more who will benefit from this great event?
We can offer group discounts or special incentives - ask us about Corporate Membership!
Need Help to Sell the Event to your Boss?
When it comes to this event, sometimes you need a little extra help to persuade your boss this is a really worthwhile investment in your time and the corporate funds.
Remember, this is perhaps the fastest way to learn best practices and if you can take a few ideas back that will help your center, it can pay for itself many times over!
We have a dedicated page with information to help you at this link
Habla Espanol? Türkçe konusun?
We offer translation equipment to rent for groups of 4 or more so you can bring along staff members who may not understand English (all sessions in English). Details here
We work with the venue to offer special rates to delegates - often better than any travel agent will offer you so make sure you book through us nice and early! We also work with the venues to offer discount rates a few days before and after the event so you can spend some R&R time there!
What delegates 'LOVE' about our events ... click on an image to watch the video.
Client Services Manager
Chief Operating Officer
Listen Up Espanol
Senior Manager Benefits Service Team
Director of Learning
Customer Service Director
Senior Director Sales & Service
Site Director Las Vegas 1&2
Amway Customer Service
Dejardins Card Services
Blue Cross Blue Shield Rhode Island
Desjardins Card Services
Desjardins Card Services
Blue Ocean Contact Center
SVP Client Operations
Digital Channels Director
Associate Director, Operations
Director, Business Innovation
Director, Customer Service and Contact Center Operations
Humana Government Business
Blue Ocean Contact Centers Canada
Aditya Birla Minacs
Accenture Utilities BPO Services Canada
New York Life
LoyaltyOne | AIRMILES
Customer Contact Manager
BCBS Rhode Island
Customer Service Director
New York Life
Gail Watts | Mgr. Communication & Change | PPL Electric Utilities
Candy Clay | Director, Kansas City Call Center | CVS Caremark
Samantha Panto | Associate Director | MassMutual
Robert Campbell | Vice President Customer Relations | Thing5
Phyllis Wasmuth | Support Center Manager | CH2M HILL
Ranbir Johal | Project Manager | Accenture
Larry Streeter | Vice President | Constant Contact
Jana Mendoza | Manager | Saddleback Leather Co
Jillian Edwards | Manager - Group Client Contact Centre | Sagicor Life Jamaica
Melissa Taylor | Associate Director | MassMutual
Pamela Summers | Manager, Customer Service | Delta Dental
Todd Baxter | Evp/Coo | Optum
Jeff Andersen | Director Organization Development | Williams Moving & Storage
Frank Wood | VP Operations and Facilities | Plow and Hearth
Marcos Biazotto | Business development | Tropico
Kelly Dunn | Director - Customer Payment and Credit Services | Eastlink
Lynn O'Neill | Assistant Vice President | New York Life
Matt Zemon | President and CEO | American Support
Reuben Canagaratnam | Vice President, Caribbean Contact Centres - English & Spanish | Scotiabank Group- Jamaica
Homero Acevedo | Manager, Customer Care | CVS Caremark
Wendy O'Donnell | Manager | OptumRX
Fidel Calcagno Rodriguez | Reporting Analyst | Blue Cross Blue Shield of Rhode Island
Lucia Pinto | EMEA Service Delivery Manager | Cisco
Ashley Blount | Senior Service Specialist | MassMutual | 4 Yrs in the industry.
Daniel Persuitte | Customer Service Director | MassMutual | 6 Yrs in the industry.
Hear Delegates Talk About These Events For Yourself!
Do I need a visa? Click Here
Visa letters (if required) are available when you confirm details for each ticket holder.