Welcome to the No.1 Rated Contact Center Industry event for the entire region of Europe, Middle East & Africa!
- It's like a MASTERCLASS on Contact Center Best Practices in 3.5 days!
... attend the entire event and get your Certificate in Contact Center Best Practices!
Hear presentations from:
What You Will Learn
The event includes the following tracks:
... a full program designed to help any contact center professional learn more and become more valuable to their company!
and remember this is the contact center world's most highly rated event - a whopping 98% of delegates say they would recommend it!
Who Should Attend?
The event is ideal for:
... Anyone who either runs, sells to or supports contact center / customer service operations.
NOTE: Everyone pays the same - unlike some events where those who sell solutions pay more, we treat everyone the same!
The final agenda will be published soon, however here is a summary - Its a MASTERCLASS in Contact Center Best Practices!
If you sell hardware, software or services to contact centers and would like to be a sponsor of any of our events, or our Industry Awards, please visit this link for details.
Sponsorship opportunities are limited and the sooner you sign up the more value you will receive
So book NOW!
Tickets are available NOW at this link and are priced as follows:
Full ticket = 3.5 days of conference. Premium includes Full + Gala Awards
Consider Corporate Membership for tickets- Options include Conference tickets and MASSIVE discounts - click here for details
Other Events for 2016
Perfect for those who want to get insights from other parts of the World and / or have colleagues in those regions looking for Best Practice Ideas, Amazing Networking, Benchmarking and Improving Business Performance!
The event is filled with amazing networking activities that are both fun and educational. Hear from others as they share their ideas on how to tackle problems/challenges you may be facing
Plus join us for fabulous networking activities to help you make amazing lifelong contacts
And it does not stop there!
We make sure you are able to connect with every other delegate after the event through our networking tools - for example you can send/receive messages from other delegates and, when you are both online, also start a live chat .... all on the ContactCenterWorld.com website!
Tools to Help You Get More Out of the Event
Certificate in Contact Center Best Practices!
Attend the event and you could qualify for this prestigious annual certificate to show off your knowledge. Add a logo to your LinkedIn profile and email to show off your professional status!
Ready made network of around 200 professionals
We will make sure you are networked with delegates from the event so you can stay in touch post the event using our fantastic online chat and messaging tools!
Free Online workbook to save your notes online
Who Typically Attends?
Top professionals from the region including those within the following sectors:
This event attracts delegates from all over the region - its probably the most multi-national event in Europe, Middle East & Africa!
Typically we attracted delegates from;
This is a major international event with amazing networking. Please use the link below to confirm your place
Contact Center Visits!
Looking for a custom tour on your travels?
Bring a Team - Special Group Discounts
Have a team of 3 or more who will benefit from this great event?
We can offer group discounts or special incentives - ask us about Corporate Membership!
Need Help to Sell the Event to your Boss?
When it comes to this event, sometimes you need a little extra help to persuade your boss this is a really worthwhile investment in your time and the corporate funds.
Remember, this is perhaps the fastest way to learn best practices and if you can take a few ideas back that will help your center, it can pay for itself many times over!
We have a dedicated page with information to help you at this link
Habla Espanol? Türkçe konusun?
We offer translation equipment to rent for groups of 4 or more so you can bring along staff members who may not understand English (all sessions in English). Details here
We work with the venue to offer special rates to delegates - often better than any travel agent will offer you so make sure you book through us nice and early! We also work with the venues to offer discount rates a few days before and after the event so you can spend some R&R time there!
What delegates 'LOVE' about our events ... click on an image to watch the video.
Customer Services Director
Outbound Sales Manager
Customer Interface Manager
DHL Express Qatar
Adelina Holdings Ukraine
Head of Customer Relations
Customer Interface Director
DHL Express Turkey
Planning & Productivity Management Unit Head
Turkcell Global Bilgi
Deliver Channels Manager Iberia & EMEA DtC SME
Head of Customer Care & Customer Experience
Sales& Marketing Director
Head of Operations
Contact Center Manager
Head of Operations
Randstad Contact Centers Portugal
Turk Ekonomi Bankasi
VP - Head of Alternative Channels
Bank Aljazira (Saudi Arabia)
4Life Direct, Poland
Call Center Director
CEZ (Czech Republic)
Head of Project & Technical Support
JSC UkrSibbank BNP Paribas (Ukraine)
Learning & Development Specialist
Savant People Development
Director, Head of Shared Services & Team
Global Bilgi LLC Ukraine
VP Customer Service
DHL Express (UK)
HGS UK Ltd
Call Centre Manager
Inter-Active Technologies South Africa
Mellon Group, Poland
Desmer Iletisim A.S.
Reporting & Planning Manager
EVP, International Development
National Call Center Manager
Carlsberg Danmark A/S
Call Center Director
Abdul Latif Jameel
Contact Center - Training & Quality Manager
First Data Hellas
O'keeffe and Swartz
Vice President, Head of Direct Banking Channels
Contact Center-General Manager
Abdul Latif Jameel
Service Level Manager
Standard Bank South Africa
Contact Centre Manager
VP - Head of Alternative Delivery Channels
Telesales Subdivision Manager
National Bank of Greece
Customer Care Director
Head of Reservations
Carla Basilio | Head of Customer Care | Portugal Telecom
Pedro Gomes | Chief Operating Officer | Teleperformance Portugal
Paul Kavanagh | Managing Director | Sportingbet
John Connolly | Head of Innovation | British Gas
Tunde Hubina | Customer Care Director | UPC Direct
Gustavo Madeira | Director | NOS
Emil Seyfferdt | Retail & Contact Center Development Manager | Emirates Airlines
Mine Ozkut | Business Development and New Operations Division Head | Turkcell Global Bilgi
Erbil Topgul | Call Center Line Manager | B/S/H/
Joaquim Costa | Customer Service Improvement Manager | NOS
Christelle Correia | Operations Director | Clientele Limited
Ghassan Anabtawi | General Manager | REACH for Telecom
Vala Marcou | Marketing Manager | Mellon Group of Companies
Tamsin Bradford | Head of Support & CX | Sage | 17 Yrs in the industry.
Halima Baksha | Assistant Manager - National Contact Centre | Clientele Limited
Glenda Mailloux | Chief customer experience officer | Qatar Telecom
Lucia Pinto | EMEA Service Delivery Manager | Cisco
Daniel Persuitte | Customer Service Director | MassMutual | 6 Yrs in the industry.
Hear Delegates Talk About These Events For Yourself!
Do I need a visa? Click Here
Visa letters (if required) are available when you confirm details for each ticket holder.