Customer Services Director
Outbound Sales Manager
Customer Interface Manager
DHL Express Qatar
Adelina Holdings Ukraine
Head of Customer Relations
Customer Interface Director
DHL Express Turkey
Planning & Productivity Management Unit Head
Turkcell Global Bilgi
Deliver Channels Manager Iberia & EMEA DtC SME
Head of Customer Care & Customer Experience
Sales& Marketing Director
Head of Operations
Contact Center Manager
Head of Operations
Randstad Contact Centers Portugal
Turk Ekonomi Bankasi
VP - Head of Alternative Channels
Bank Aljazira (Saudi Arabia)
4Life Direct, Poland
Call Center Director
CEZ (Czech Republic)
Head of Project & Technical Support
JSC UkrSibbank BNP Paribas (Ukraine)
Learning & Development Specialist
Savant People Development
Director, Head of Shared Services & Team
Global Bilgi LLC Ukraine
VP Customer Service
DHL Express (UK)
HGS UK Ltd
Call Centre Manager
Inter-Active Technologies South Africa
Mellon Group, Poland
Desmer Iletisim A.S.
Reporting & Planning Manager
EVP, International Development
National Call Center Manager
Carlsberg Danmark A/S
Call Center Director
Abdul Latif Jameel
Contact Center - Training & Quality Manager
First Data Hellas
O'keeffe and Swartz
Vice President, Head of Direct Banking Channels
Contact Center-General Manager
Abdul Latif Jameel
Service Level Manager
Standard Bank South Africa
Contact Centre Manager
VP - Head of Alternative Delivery Channels
Telesales Subdivision Manager
National Bank of Greece
Customer Care Director
Head of Reservations
Who these events are aimed at? Who are the speakers?
What areas are covered?
- C level contacts, Directors, Senior Managers involved in running or strategy for contact centers
- Vendors wishing to learn current trends and challenges
- Trainers, HR Personnel, Workforce Managers, IT Managers looking for best practices!
Speakers include the best
- Contact Center Leaders
- Contact Center Operational Managers
- Support Personnel - HR, IT, WFM
- Front line professionals - sales and service
Don't miss out on attending these amazing event!
Areas covered include
- Performance and Productivity
- Social Networking
- HR Challenges and Solutions
- Cost Management
- Customer Service
- Sales Strategies
- IT and Technology Developments
- Workforce Planning
Why you should attend?
- Learn best practices from those doing the job, not vendors or consultants
- Network with the best in the region
- Participate in interactive sessions
- Hear mistakes others have made and avoid them
- Learn how to run a successful inbound, outbound, blended or remote center
- All areas of the contact center are covered
- Receive the Certificate in Contact Center Best Practices
More than just a conference - AMAZING Networking!
We believe value at a conference is increased substantially if we help you network with your peers. At our conferences we develop a number of unique activities to help you meet and build lasting relationships - even friendships - with fellow industry professionals who, like you want to be the best at what they do.
|We also give every delegate access to a delegates only networking group with the ability to connect and even 'live-chat' with fellow delegates post the event through ContactCenterWorld - this unique tool allows delegates to choose their contacts from all attendees and stay connected for years to come.|
Having fun is part of the program too! So at each event we devise activities that help everyone meet new contacts in a fun and safe environment.
Learn from Interactive Workshops!
Running during the conference we will be holding some educational workshops covering a variety of topis - details on the agenda!
"The openness of all presenters was refreshing, and it was a pure best practice event. There's no point in re-inventing the wheel when so many great best practice ideas and initiatives already out there, and are freely available during the course of this conference... plus you won't be pestered by vendors!"
John Connolly, Head of Innovation - British Gas
"Learn the best pratices from the best in the industry - it's an enriching event to everyone."
Carla Basilio, Head of Customer Care - Portugal Telecom
"It's a great way of meeting people from other countries and other sectors but who face the same challenges as we do on a daily basis. It's a great way to see what other companies and contact centers are up to and to get some very good ideas that you can decide to implement yourself and raise your own bar."
Pedro Gomes, VP Multilingual Operations - Teleperformance Portugal
"excellent networking opportunity and a conference where you can learn what happening in the industry. Contact center World is the oxygen of the industry. Resisting change is like holding your breath, if you persist, you die so attend and learn from your peers."
Paul Kavanagh, Managing Director - Sportingbet.com / MLB Ltd
"I found that the material covered was very relevant to all contact centers in today's environment. The quality of the presentations were very good as were the group discussions.
I thought it was much better then other conferences that I have attended in the past, as many of them have vendors presenting & it is much oriented to selling then providing real life examples."
Glenda Mailloux, Senior Director Customer Care - Qtel International Qatar (30 years at all levels)
"I liked the diversity of the businesses represented by the attendees & the similar job but differ in many ways we do on daily bases. I learnt a lot about the novelties & way of managing employees, career & professional development of employees."
Tunde Hubina, Customer Care Director - UPC DTH S.a.r.l. Luxembourg (15 years)
"The fact that everybody takes a full participation (or at least has the opportunity to do so) & shares concerns, challenges & lessons learned is a key differentiator."
Gustavo Madeira, Director - ZON Multimedia Portugal (7years in consulting, 1.5 years as Customer Care Director)
"A must attend conference if you are serious & want to improve the service currently delivered to your customers. Top tips for everyone on how to improve your business, your people & your service."
Emil Seyfferdt, Retail & Contact Center Development Manager - Emirates Airlines UAE (20 years in the industry.)
"This is an event where you can listen to the best practices in the industry, share your experience & network with the professionals of the industry. Everyone is so willing to share what they are doing, so you can benefit as much as you want. All you have to do is communicate with people. There is fun, too."
Mine Ozkut, Business Development & New Operations Division Head - Global Bilgi Turkey (16 years in the industry)
"It was an amazing conferences & learned many new ideas, I strongly recommend to everybody ... It was an amazing conferences & venue. If you 'd like to make benchmarking, to find your development areas, to meet with new people & share your best practices, your ideas your tips. this is the right place you should be"
Erbil Topgul, Call Center Line Manager - B/S/H/ (6 years in the industry)
"The event it's been very interesting because we had the opportunity to share best pratices with the best performers in the industry"
Joaquim Costa, Customer Service Improvement Manager - Optimus Portugal (15 years in contact centers)
"ContactCenterWorld conferences are a great way to open your mind and increase your knowledge of the Contact Center Industry. It is a great way to share your own experience with the rest of the world."
Christelle Correia, National Contact Center Snr Manager - Clientele Life
"This event tops all previous events i attended. Cannot name them but they were in sweeden, france, Jordan, and two other countries but this one is more serious ... the most enjoyable, yet condensed learning experience in the contact center world"
Ghassan Anabtawi, General Manager - REACH
"Yes as it is the most prominent & inclusive in the industry, & covers not just one country or region but the whole world."
Vala Marcou, Communications Manager - Mellon Group of Companies Greece (12 years in the industry)
"This is the event to attend if you are passionate about the contact centre environment & you wish to get practical hands on tips from peers in all areas of the industry. I do not attend any other conferences or events anymore."
Tamsin Bradford, Head of Consulting & Support - Softline Pastel South Africa (12 years in the industry)
"It was an amazing event - very well organised - professional - nice ideas to implement - & lots of fun :)"
Halima Baksha, Assistant Manager - National Contact Centre - Clientele Life South Africa (11 years in the industry)
Do I need a visa? Click Here
Visa letters (if required) are available when you confirm details for each ticket holder.