See the key reasons below and mouse over an item for more
WOW! It's probably the highest rated contact center industry event around!
We don't invite vendors to speak, just professionals who run centers!
All speakers are sharing current best practices across all areas of the center
One chance to get involved in ONLY Asia Pacific event. Don't miss it!
in Best Practice
Attend the full event and earn a Certificate in Contact Center Best Practice
You will make friends!. We create a fantastic networking environment
Get ideas from all areas to take, or maintain your center at a world class level
to Online Materials
Permanent access to presentations after the event online from all days you attend!
No need for a pen & paper! Use the online workbook for 24/7 access to notes
Go away with 175+ connections you can live chat /email with on our site
Presenters have to be finalists in our annual awards to qualify to speak!
of Tips Shared
Speakers are set targets for the number of tips. You can go away with 100's!
...Check the agenda (click here) for full conference speakers
This Event is ideal for:
- VP's, Directors, Senior Managers involved in running or strategy for contact centers and or customer service
- HR Personnel, Workforce Managers, IT Managers looking for best practices!
- Supervisors and even rising stars in your contact center!
- Consultants, Hardware / Software and Service Providers wishing to learn current trends and challenges
Carla Basilio | Head of Customer Care | Portugal Telecom
Pedro Gomes | Chief Operating Officer | Teleperformance Portugal
Paul Kavanagh | Managing Director | Sportingbet
John Connolly | Head of Innovation | British Gas
Tunde Hubina | Customer Care Director | UPC Direct
Gustavo Madeira | Director | Collab
Emil Seyfferdt | Retail & Contact Center Development Manager | Emirates Airlines
Mine Ozkut | Business Development and New Operations Division Head | Turkcell Global Bilgi
Erbil Topgul | Call Center Line Manager | B/S/H/
Joaquim Costa | Customer Service Improvement Manager | Collab
Christelle Correia | Operations Director | Clientele Limited
Ghassan Anabtawi | General Manager | REACH for Telecom
Vala Marcou | Communications Manager | Mellon Group of Companies
Tamsin Bradford | Head of Support & CX | Sage | 16 Yrs in the industry.
Halima Baksha | Assistant Manager - National Contact Centre | Clientele Limited
Glenda Mailloux | Chief customer experience officer | Qatar Telecom
Lucia Pinto | EMEA Service Delivery Manager | Cisco
Daniel Persuitte | Customer Service Director | MassMutual | 5 Yrs in the industry.
Hear Delegates Talk About These Events For Yourself!
Do I need a visa? Click Here
Visa letters (if required) are available when you confirm details for each ticket holder.