See the key reasons below and mouse over an item for more
WOW! It's probably the highest rated contact center industry event around!
We don't invite vendors to speak, just professionals who run centers!
All speakers are sharing current best practices across all areas of the center
One chance to get involved in ONLY Asia Pacific event. Don't miss it!
in Best Practice
Attend the full event and earn a Certificate in Contact Center Best Practice
You will make friends!. We create a fantastic networking environment
Get ideas from all areas to take, or maintain your center at a world class level
to Online Materials
Permanent access to presentations after the event online from all days you attend!
No need for a pen & paper! Use the online workbook for 24/7 access to notes
Go away with 175+ connections you can live chat /email with on our site
Presenters have to be finalists in our annual awards to qualify to speak!
of Tips Shared
Speakers are set targets for the number of tips. You can go away with 100's!
...Check the agenda (click here) for full conference speakers
This Event is ideal for:
- VP's, Directors, Senior Managers involved in running or strategy for contact centers and or customer service
- HR Personnel, Workforce Managers, IT Managers looking for best practices!
- Supervisors and even rising stars in your contact center!
- Consultants, Hardware / Software and Service Providers wishing to learn current trends and challenges
"The openness of all presenters was refreshing, and it was a pure best practice event. There's no point in re-inventing the wheel when so many great best practice ideas and initiatives already out there, and are freely available during the course of this conference... plus you won't be pestered by vendors!"
John Connolly, Head of Innovation - British Gas
"Learn the best pratices from the best in the industry - it's an enriching event to everyone."
Carla Basilio, Head of Customer Care - Portugal Telecom
"It's a great way of meeting people from other countries and other sectors but who face the same challenges as we do on a daily basis. It's a great way to see what other companies and contact centers are up to and to get some very good ideas that you can decide to implement yourself and raise your own bar."
Pedro Gomes, VP Multilingual Operations - Teleperformance Portugal
"excellent networking opportunity and a conference where you can learn what happening in the industry. Contact center World is the oxygen of the industry. Resisting change is like holding your breath, if you persist, you die so attend and learn from your peers."
Paul Kavanagh, Managing Director - Sportingbet.com / MLB Ltd
"I found that the material covered was very relevant to all contact centers in today's environment. The quality of the presentations were very good as were the group discussions.
I thought it was much better then other conferences that I have attended in the past, as many of them have vendors presenting & it is much oriented to selling then providing real life examples."
Glenda Mailloux, Senior Director Customer Care - Qtel International Qatar (30 years at all levels)
"I liked the diversity of the businesses represented by the attendees & the similar job but differ in many ways we do on daily bases. I learnt a lot about the novelties & way of managing employees, career & professional development of employees."
Tunde Hubina, Customer Care Director - UPC DTH S.a.r.l. Luxembourg (15 years)
"The fact that everybody takes a full participation (or at least has the opportunity to do so) & shares concerns, challenges & lessons learned is a key differentiator."
Gustavo Madeira, Director - ZON Multimedia Portugal (7years in consulting, 1.5 years as Customer Care Director)
"A must attend conference if you are serious & want to improve the service currently delivered to your customers. Top tips for everyone on how to improve your business, your people & your service."
Emil Seyfferdt, Retail & Contact Center Development Manager - Emirates Airlines UAE (20 years in the industry.)
"This is an event where you can listen to the best practices in the industry, share your experience & network with the professionals of the industry. Everyone is so willing to share what they are doing, so you can benefit as much as you want. All you have to do is communicate with people. There is fun, too."
Mine Ozkut, Business Development & New Operations Division Head - Global Bilgi Turkey (16 years in the industry)
"It was an amazing conferences & learned many new ideas, I strongly recommend to everybody ... It was an amazing conferences & venue. If you 'd like to make benchmarking, to find your development areas, to meet with new people & share your best practices, your ideas your tips. this is the right place you should be"
Erbil Topgul, Call Center Line Manager - B/S/H/ (6 years in the industry)
"The event it's been very interesting because we had the opportunity to share best pratices with the best performers in the industry"
Joaquim Costa, Customer Service Improvement Manager - Optimus Portugal (15 years in contact centers)
"ContactCenterWorld conferences are a great way to open your mind and increase your knowledge of the Contact Center Industry. It is a great way to share your own experience with the rest of the world."
Christelle Correia, National Contact Center Snr Manager - Clientele Life
"This event tops all previous events i attended. Cannot name them but they were in sweeden, france, Jordan, and two other countries but this one is more serious ... the most enjoyable, yet condensed learning experience in the contact center world"
Ghassan Anabtawi, General Manager - REACH
"Yes as it is the most prominent & inclusive in the industry, & covers not just one country or region but the whole world."
Vala Marcou, Communications Manager - Mellon Group of Companies Greece (12 years in the industry)
"This is the event to attend if you are passionate about the contact centre environment & you wish to get practical hands on tips from peers in all areas of the industry. I do not attend any other conferences or events anymore."
Tamsin Bradford, Head of Consulting & Support - Softline Pastel South Africa (12 years in the industry)
"It was an amazing event - very well organised - professional - nice ideas to implement - & lots of fun :)"
Halima Baksha, Assistant Manager - National Contact Centre - Clientele Life South Africa (11 years in the industry)
What past delegates have to say about the event!
Do I need a visa? Click Here
Visa letters (if required) are available when you confirm details for each ticket holder.