8th ANNUAL | Back to ContactCenterWorld.com |
Do I need a visa?
CLICK HERE
Visa letters (if required) are available when you confirm details for each ticket holder.
Whilst many companies enjoy benchmarking their performance against others, there are 2 really key considerations when embarking on such a venture:
Most benchmarking is done against industry average performers, so when you look at the data you may think you are a cut above the industry norm when in fact you are a way behind the best. Here is an analogy – you enter race against others in your city and you finish in the top 3 – congrats. Now run the same race against the very best In the entire region and see how you do. Our events have been likened to the Olympics of the industry and the elite are often performing, like Olympic athletes, way above the rest – they are the ones you should benchmark against!
Great question! Look at stats and you get a sense of what you are doing. However, the stats tell only a result not the ‘how to get there’. At our events we help you with the ‘how to’ – the presenters are challenged to share the ‘how to’ so when you look at the results you have the most important component to add to your arsenal of knowledge!
Plus new for 2012, every delegate who books a full conference and gala pass will receive full online access for 12 months to the benchmarking data (More information on the Global Benchmarking Study HERE!) from all the presenters from the worldwide best practice series – the value of this alone is $995 and the data is current i.e. 2012!