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Get a Certificate in Contact Center Best Practices

Attend one of the Contact Center World Best Practice Events and you could earn a Certificate in Contact Center Best Practices valid for 12 months!

Benefits of a Certificate for Contact Center Best Practices:

• Professional recognition from the Global Association for Contact Center Best Practices & Networking
• Identifies you as an individual focussed on Best Practices
• A tangible certificate you can mention on your Facebook, Linked in, ContactCenterWorld profiles as well as on your resume/CV
• Shows your boss that you actually attended key sessions in best practices
• Demonstrates you are current with best practices

The Certificate, issued by ContactCenterWorld - The Global Association for Contact Center Best Practices & Networking – is personalised and shows your participation and commitment to contact center best practices. To earn the certificate delegates at the best practice events must attend core sessions which include best practices in:

• Contact Center Leadership
• Contact Centers (these cover all sizes and practices by in house and outsourced centers)
• Customer Services
• IT, Human Resources and Work Force Management (min 2 of these sessions)
• Frontline Staff - Customer Service and sales (min 1 of these sessions)
• Supervision
• Operational Management
• Contact Center Training
• Community Involvement
• Incentive Schemes
• Recruitment Campaigns / Help Desk / Outbound Campaigns / Outsourcing (min 2 of these sessions)
• Workshops on Motivation, Customer Service (including Social Media) and Productivity

All delegates are eligible to receive the Certificate in Contact Center Best Practices at each event and, upon confirmation by ContactCenterWorld auditors of your participation in core sessions required, you will be sent a prestigious certificate signed by the President of ContactCenterWorld.

All delegates are automatically enrolled as members of ContactCenterWorld and you will also receive the prestigious Certificate in Contact Center Best Practices logo alongside your profile on the ContactCenterWorld.com website and a logo to include with your signature so everyone can see your commitment to Best Practices

Each certificate is valid for 12 months to show you are current with industry best practices.

To find out more about the next Best Practices event where you can qualify for a Certificate in Contact Center Best Practices please select the event that suits your schedule from the top of the page (2012 dates will be posted later this year)