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Top Ranking Performers Conference

Orlando - June 9-12, 2010 at the Rosen Plaza Hotel

Why is this conference unique?

Learn from the undisputed best in the industry and improve your contact center performance - The best of 2010 will be sharing their secrets, challenges and best practices.

... 100% practitioners 0% vendors speaking!

Who is Attending

Vice President - New York Life

Assistant Vice President - New York Life

Care Centre Operations Lead - Accenture Utilities

VP Sales Center - 1-800-GOT-JUNK?

Manager, Workforce Management - Whirlpool Corporation

Manager, Organizational Quality - Whirlpool Corporation

Sr. Manager, Cleveland CXC Site Leader - Whirlpool Corporation

Director, Customer Care - Virgin Mobile Canada

CEO - Atelka

COO - Connexions

Senior Vice President - NCO Customer Management, Inc

Head of Sales and Service - ING Direct

Director - Mass Mutual

CEO - SurveyGizmo

Director, Phone Operations - Vangent, Inc.

Senior Vice President - CVS Caremark

Director, Call Centre Operations - Shepellfgi

Director, Customer Service - DHL Express

Care Center Manager - Zurich North America

General Manager - ACCENT Marketing Services

Senior Unit Manager - Global Payments Inc.

Sr. Manager - Altisource

Vice President, Customer Care Center - Global Payments Inc.

Call Center Director - Midwest Contact Center

Vice President - Advanced TeleSolutions

Manager - Assurant Solutions

Manager - MetLife

Vice President - Scotiabank Atlantic Contact Centre

Click an image to view video testimonials

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"Mind-blowing."
- Manager, Ontario Teachers' Pension Plan

"Very open opportunity to benchmark and share best practices."
- Assistant Vice President, New York Life Insurance

"Yes, I am leaving with a lot of good ideas and best practices. I have thoroughly enjoyed my time - thanks!"
- Director of Human Resources, Cross Country Automotive Services

All 2010 conference tickets booked before 31st Mar

Come and network with the best in the industry!

Want a taste of what's in store for you by attending?

View interviews of last years presenters that offer a glimmer into the types of tips and ideas you can expect to get at the 5th annual 2010 Top Performers Conference!

Darrell N. Robertson, Vice President of New York Life in the Category of Best Contact Center Leader (published 04/07/09) View the Interview

Brett Arnold, General Manager of Accent Marketing in the Category of Best Contact Center (published 04/09/09) View the Interview

 


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