The schedule for the upcoming conference will be available February

All speakers have to earn a place – unlike other events, we do not accept just anyone or do a call for papers – all our speakers have progressed through to the regional finals of an intensive awards program and have proven to judges they are worthy of sharing best practices. Every presentation is a keynote!

Take a look at what attendees this year said about this amazing event and book your place today.

This is an opportunity to hear and take advantage of best practices within the developing business of contact centers. The free exchange of information and networking can help provide short cuts to taking your contact center to another level.

Gail Watts, Mgr. Communication & Change - PPL Electric Utilities

The event is very well run and focuses on the attendees and making sure they get as much from it as possible. You don't want to miss any sessions because there are pearls of wisdom in every one. The presenters are all "real life" practitioners and not academics or people who have written books. It's real life examples delivered with passion and a desire to share.

Candy Clay, Director, Kansas City Call Center – Caremark

I would recommend this event to anyone in the contact center industry because the information shared is so beneficial for companies wishing to hear best practices and get a feel for what's going on in the industry.. The information shared is very powerful and can greatly impact your orginization. The staff and delegates are just wonderful. Networking felt more like socializing and hand shakes turned to hugs by the end of this week. Fantastic investment of your time if you are serious about improving your contact center or just learning best practices.

Samantha Panto, Associate Director - MassMutual Financial Group

The Networking is incredible. An opportunity to Network with North America's best of the Best. To learn from them and come away a better Industry Professional.

Robert Campbell, Director of Operations - Virtual Agent Services

This event was the most efficient use of my time in a conference setting in the 8 years attending conferences. The flexible, real-time, interactive format allowed for the highest level of networking at any event I have attended. Whether your team provides internal support or external sales/support; is small, medium or large in size; is centralized, distributed or consists of at-home agents; has many or few formal process, you will find others with similar challenges and many ideas to take home. You will surprise yourself and find that you have a lot to offer to the room as well. It was nice to focus on networking and not on vendor relationships or vendor booths, etc.

Phyllis Wasmuth, IT Manager - CH2M Hill

If you are in Contact Centre a must attend event to learn and share best practices.

Reuben Canagaratnam, Regional Vice President, English Caribbean, International Banking Contact Centres - Scotiabank – Jamaica

Overseas Visitors

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Schedule at a Glance:

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The schedule for the upcoming conference will be available February