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Phrase:Script

Definition:

When used properly scripts can help agents be more fluid during their interactions with customers. A well thought out and executed phrase, can make the difference between getting a sale or prompting disinterest on the part of a prospective customer. The uses of scripting, however, are much more broad than the sales arena.

ContactCenterWorld.com Search Results:

Your search for "Script" returned >> 148 published editorial records

Benchmarking Statistics: Showing 1 to 3 of 6
	Customer Service Agent Survey - Do you use scripts during a service call?	Monday, October 18, 2010
	Outsourcing Survey - How is agent performance monitored?	Monday, October 18, 2010
	Customer Service Agent Survey - What are you and other Agents measured against?	Monday, October 18, 2010

Articles: Showing 1 to 3 of 9
	PIcking the Right OUtsourced Contact Center Solution	Wednesday, June 15, 2011
	The Versatility of Speech Analytics	Thursday, October 07, 2010
	Getting Annoyed with Contact Centers	Tuesday, February 09, 2010

Case Studies: Showing 1 to 3 of 5
	UK Conservative Party	Monday, October 18, 2010
	Moveme.com	Monday, March 29, 2010
	Aquarius	Tuesday, March 02, 2010

Executive Interviews: Showing 1 to 3 of 7
	Social Media and the Contact Center	Sunday, December 04, 2011
	My Views on Customer Service	Monday, May 16, 2011
	Training In The Contact Center	Tuesday, October 26, 2010

Personal Profiles: Showing 1 to 3 of 10
	Saahil Shah	Friday, May 11, 2012
	Anthony Bowen	Friday, March 02, 2012
	Anthony Bowen	Friday, March 02, 2012

Industry Research: Showing 1 to 3 of 4
	Contact Centre Survey Reveals Key Trends in Managing New Campaigns	Tuesday, June 26, 2012
	Suggestion Boxes And Feedback To Management	Thursday, January 08, 2009
	Monitoring Agents	Thursday, January 08, 2009

News: Showing 1 to 3 of 107
	Jacada Releases Visual IVR Plus	Thursday, April 18, 2013
	CallScripter Releases PartnerConnect	Friday, March 29, 2013
	Jacada Solutions Selected by Medicare Advantage Plan Provider	Wednesday, March 13, 2013

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